topic Re: Uview box in TV

Uview box

MILLSIE — Fri, 26 Apr 2024 13:59:03 GMT

Uview box keeps freezing up. Everything changes in slow motion. Until it stops altogether.the only way to get it moving again is to turn the power off at the back then back on. Press the on button at the front then wait for it to restart. It works for a bit before starting to freeze again. Any suggestions please.

Re: Uview box

fr8ys — Fri, 26 Apr 2024 14:27:45 GMT

have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset lose recordings. This will format the hard drive and hopefully restore the box to working order.

Hope it works but if not then please let us know and we can advise on options going forward.

Re: Uview box

Karl-TalkTalk — Mon, 29 Apr 2024 06:15:47 GMT

Hi MILLSIE

Did the advice from fr8ys help ?

Thanks

Karl.