topic Re: Guide very slow to load and run through in TV

Guide very slow to load and run through

SCBierton13 — Sat, 27 Apr 2024 08:03:39 GMT

When loading the Guide, it’s very slow and when running through it.

recently has been difficult to delete recordings too.

Re: Guide very slow to load and run through

fr8ys — Sat, 27 Apr 2024 09:19:02 GMT

Hi,

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: Guide very slow to load and run through

fr8ys — Sat, 27 Apr 2024 09:20:34 GMT

Oh and I assume you have tried new batteries in the remote already.

Re: Guide very slow to load and run through

Suezz — Sat, 27 Apr 2024 09:50:38 GMT

Talktalk are having problems with the TV boxes not working properly. There is no point in new batteries or resetting as the problem is talktalk's not yours. They are just not telling people there is a problem. !!!

Re: Guide very slow to load and run through

Chevy1 — Sun, 28 Apr 2024 18:17:38 GMT

Talktalk TV guide unresponsive and unable to use it all possible scenario’s done and still useless. It must be Talktalk’s problem but they won’t admit it. 🤬

Re: Guide very slow to load and run through

Karl-TalkTalk — Mon, 29 Apr 2024 07:10:17 GMT

An incident has been raised by YouView. There is an issue with the TV Guide not loading correctly. YouView are investigating currently.

You can try a Youview Maintenance Reset to see if this helps.

Thanks

Karl.

Re: Guide very slow to load and run through

Karl-TalkTalk — Mon, 29 Apr 2024 12:55:32 GMT

Can anyone in this thread confirm if they have performed the maintenance reset and if it helped.

Thanks

Karl.

Re: Guide very slow to load and run through

Suezz — Mon, 29 Apr 2024 13:29:05 GMT

Tried the reset didn't make it any better. I now have to reload every time I switch youview on. The guide is working at the moment. !!!

Re: Guide very slow to load and run through

Karl-TalkTalk — Mon, 29 Apr 2024 13:32:21 GMT

OK, thanks for confirming.

Karl.

Re: Guide very slow to load and run through

Bferen — Mon, 29 Apr 2024 19:08:56 GMT

I have done ever reset possible and still have the issue on two boxes..

Re: Guide very slow to load and run through

Suezz — Mon, 29 Apr 2024 19:43:28 GMT

Youview have got a problem with the boxes . They say they are trying to fix it. There appears to be nothing we who are trying to watch can do . It seems to get worse on a evening. Resetting doesn't make any difference . It's very frustrating !!!

Re: Guide very slow to load and run through

Karl-TalkTalk — Tue, 30 Apr 2024 05:07:40 GMT

We do apologise for the inconvenience this issue has caused, and YouView are investigating as a priority.

Regards,

Karl.

Re: Guide very slow to load and run through

CBeaze1 — Tue, 30 Apr 2024 20:59:03 GMT

I have found that, after starting up the box and having to reload youview (and still having unresponsive or very slow reponse on guide), the guide/channel selection and other features of guide seem to speed up and are back to normal (it took about 3 hours tonight to get to this situation.)

Re: Guide very slow to load and run through

Karl-TalkTalk — Wed, 01 May 2024 07:03:55 GMT

I'm glad to hear the Guide has started working correctly for you.

Our Teams are still investigating with YouView and working to deploy a solution soon.

Thanks

Karl.

Re: Guide very slow to load and run through

Karl-TalkTalk — Wed, 01 May 2024 10:47:20 GMT

YouView have implemented a change so pleae retest the guide to see if all is now ok.

Thanks

Karl.

Re: Guide very slow to load and run through

Karl-TalkTalk — Wed, 01 May 2024 11:51:35 GMT

Hi All,

YouView have advised that if this issue is still affecting your box, try a Retune of the freeview channels and then see if that helps.

Thanks

Karl.

Re: Guide very slow to load and run through

Suezz — Wed, 01 May 2024 17:26:58 GMT

All seems to be working well tonight ,fingers crossed .

Re: Guide very slow to load and run through

Karl-TalkTalk — Thu, 02 May 2024 06:57:05 GMT

Glad to hear that the performance has improved.

For any others affected, pleasr remove the aerial from the box, retune the channels, connect the aerial back to the box and retune again, then test the performance of the guide.

Thanks

Karl.

Re: Guide very slow to load and run through

Karl-TalkTalk — Thu, 02 May 2024 10:50:08 GMT

Hi All,

If you can please follow these troubleshooting steps from YouView, and let me know . and please drop me a PM with the serial number and model of your box, It will either be DN360T, DN370T or DN372T :

Some things we’d like to try before they do a factory reset:

Remove ethernet and see if the box/Guide recovers
If not, remove the aerial and see if the box becomes responsive
Reboot the box if they haven’t already
If the box is briefly responsive after a reboot, try a retune via Settings

Thanks

Karl.

Re: Guide very slow to load and run through

Danni0176 — Sat, 04 May 2024 13:16:54 GMT

I have a box DN372T which I havec tried all above and still not working what else can I do as so frustrating