topic Re: Tv guide in TV

Tv guide

Boothy97 — Wed, 01 May 2024 16:24:18 GMT

When is the issue re tv guide not working going to be sorted please...been without it for almost a week now

Re: Tv guide

fr8ys — Wed, 01 May 2024 16:34:32 GMT

A fix was said to have been deployed today.

You may need to reboot your box ( turn off at the mains or hold the on button for 10 seconds or do until it reboots) and perform a retune.

Please let us know if it works or not as YouView are actively looking into this.

The following notice is on the Service Status Dashboard (https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service).

If the advice doesn't work then keep an eye on the status board for updates. Thank you.
We're aware some TV customers using our TalkTalk TV and TalkTalk TV Plus Boxes are currently having issues with the Guide not loading and being unresponsive.

We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working with Youview to restore this feature as a priority.

Youview have made us aware a reboot of your TV box does NOT resolve this issue. They have advised performing a Maintenance reset could be completed to resolve the issue.

Re: Tv guide

fr8ys — Wed, 01 May 2024 16:35:24 GMT

Ps, don't perform a maintenance reset as this will not solve the issue.

Re: Tv guide

Carol-73 — Wed, 01 May 2024 17:51:06 GMT

Hi, I did an online chat with TT tech services on Sunday, to be suggested do a factory reset..that didn't work, they couldn't give a timeline as to when it was going to be repaired, although they know about the problem.....sorry but it's not good enough....are we getting a refund for the days we have been without the use of tv/boxes, screens stuck that won't change channels...strangely mine came back on Monday night, but tonight at 6pm screen went blank, message saying no digital connection....what a load of mince...excuse my rant..thinking of going elsewhere.

Re: Tv guide

fr8ys — Wed, 01 May 2024 17:56:23 GMT

Others are reporting the fix has worked with a retune and /or a reboot.

It's not reliant on the internet or HDMI connection, so try disconnecting from the mains a restarting.

Re: Tv guide

Karl-TalkTalk — Thu, 02 May 2024 06:55:01 GMT

Please do try a reboot of the box, then disconnect the aerial, retune, connect the aerial back to the box and retune again, then test the guide and see if there is any improvement.

Thanks

Karl.