topic TV guide and remote in TV

TV guide and remote

RMurray — Thu, 02 May 2024 20:01:02 GMT

The Huawei set top box appears to have a really slow connection to the remote controller - I got a new controller which worked ok for 2 days and then tonight it reverted to being extremely slow and not working at all - guide doesn’t come up on tv screen and cant navigate around different channels. So annoying . Any ideas on how to solve

Re: TV guide and remote

fr8ys — Thu, 02 May 2024 20:10:46 GMT

This is actively being looked into by YouView.

There is a fault recorded on the Service Status Dashboard

Don't follow the advice there though, user says it doesn't work

Some are getting results by doing a soft reset (hold down the on off button until the box reboots), then remove the aerial and do a rescan (0 channels found), then put the aerial back in and scan again.

If it doesn't work there's not much that can be done until YouView trace the cause and fix it.

@Karl-TalkTalk is providing updates on the various threads here and will no doubt post any info here too.

Re: TV guide and remote

RMurray — Thu, 02 May 2024 21:15:32 GMT

Thanks for the reply , I’ll have a go at that and keep an eye on these threads .

Re: TV guide and remote

Karl-TalkTalk — Fri, 03 May 2024 07:34:09 GMT

Hi @RMurray

The main thread at the top is the one to warch now, I'll direct all customers to that and keep it updated with progress reports.

Karl.