topic You view talk talk box in TV

You view talk talk box

Jiffy70 — Tue, 07 May 2024 15:15:31 GMT

My box doesn't work spoke to talk talk tech and they stated that they were aware of issues with the old legend boxes. There engineers were looking into it. Been over a week and not resolved so cannot record anything. I don't know why they will not just replace the box.

Re: You view talk talk box

fr8ys — Tue, 07 May 2024 16:15:36 GMT

The issue surrounding the guide and slow working has now been resolved.

If your box is still having issues, it is coincidental and there is probably another fault.

There are some things to try to rescue the box functions

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: You view talk talk box

Karl-TalkTalk — Wed, 08 May 2024 06:34:08 GMT

Try the reset options mentioned by fr8ys. If these do not help, then the box has reached end of life.

We stopped providing these boxes over 3 years ago now, and they cannot be repaired or replaced.

Your only option in this instance would be to request the new TV Hub.

Thanks

Karl.