topic tV hub in TV

tV hub

SarahT1 — Sat, 11 May 2024 19:50:58 GMT

My programmes stutter intermittently and an HDR prompt comes up in the right top screen. How can I stop this

fr8ys — Sat, 11 May 2024 20:24:37 GMT

The HDR logo comes up when a 4k TV or 4k programme is being streamed. This is normal.

As for stuttering, this could be due to a variety of issues

Are you using the HDMI cable supplied with the box? Older cables are not capable of sending 4k content to the TV.

Try rebooting your router

If these don't help, then try factory resetting the box to ensure there are no bugs in the software and / or the apps.

If this goes not help then please post back for support staff to look into further next week

Thank you.

Karl-TalkTalk — Mon, 13 May 2024 07:11:05 GMT

Did the advice from my colleague help?

Thanks

Karl.