topic Re: Now and netflix in TV

Now and netflix

Staciejeffrey — Thu, 18 Apr 2024 14:50:31 GMT

I re contracted my full fibre. And added netflix and now ..I haven't recieved the emails to activate the services they keep saying its stick on there system...so I'm getting no help from talktalk

Re: Now and netflix

Karl-TalkTalk — Mon, 22 Apr 2024 07:36:17 GMT

I've requested our Loyalty Team contact you directly and they will call within 48hrs.

Thanks

Karl.

Re: Now and netflix

Karl-TalkTalk — Tue, 23 Apr 2024 07:44:55 GMT

Hi @Staciejeffrey

The Loyalty Team have advised they cannot help with this and there is a stuck order. I've raised an internal ticket here to our support teams to see if they can manually move the ticket to completed.

Karl.

Re: Now and netflix

Staciejeffrey — Tue, 23 Apr 2024 08:59:01 GMT

Okay Karl keep me informed please..its annoying that I cancelled my sky tv for this. And I can't watch sky shows

Re: Now and netflix

Staciejeffrey — Tue, 23 Apr 2024 09:01:57 GMT

So how long will the order be stuck for ?

Re: Now and netflix

Karl-TalkTalk — Tue, 23 Apr 2024 09:14:24 GMT

I do not have a timescale as yet, they advise there is a child order (secondary order) attached to the stuck order that is awaiting completion.

Thanks

Karl.

Re: Now and netflix

Staciejeffrey — Tue, 23 Apr 2024 10:45:58 GMT

Will you keep me updated please

Re: Now and netflix

Staciejeffrey — Tue, 23 Apr 2024 11:27:23 GMT

I don't mean to be going on .but it has been over a month now and no change ..is it being looked in to ...when you say ticket completed are you meaning my issue. Or my problem on this page. I really dint know what's going on .what are the next steps ? Seems like it would be easier to start from scratch

Re: Now and netflix

Karl-TalkTalk — Tue, 23 Apr 2024 11:31:07 GMT

Our teams have advised that the secondary order is waiting to complete. If services are not activated within 7 days or the initial request then they would automatically cancel and could then be re-added.

Karl.

Re: Now and netflix

Staciejeffrey — Wed, 24 Apr 2024 21:58:17 GMT

I'm just going around in loops .then that order gets stuck ..its getting silly ...and every month in loosing my tv discount. That I'm not even able to use 😞 .I'll see what happens in 7 days

Re: Now and netflix

Staciejeffrey — Fri, 26 Apr 2024 21:15:26 GMT

Problem sorted ..I have netflic and now activated. But I have not recieved the now tv boost (hd) ?

Re: Now and netflix

Karl-TalkTalk — Mon, 29 Apr 2024 06:35:31 GMT

Glad the options are now live.

I've had a look at the back end TV platform and I can see Netflix and NOW Boosts are live, but can see the HD Boost is the previous boost added in March that is stuck in pending.

I've asked our support teams to raise a ticket to our platform vendor requesting this is removed, and then a fresh HD Boost assed added.

Thanks

Karl.

Re: Now and netflix

Staciejeffrey — Tue, 30 Apr 2024 10:05:15 GMT

Thanks Karl your the only person that has been able to help with my problem...I look forward to the hd boost being activated 😀

Re: Now and netflix

Karl-TalkTalk — Tue, 30 Apr 2024 10:19:05 GMT

No Problem 🙂

Karl

Re: Now and netflix

Staciejeffrey — Mon, 06 May 2024 09:57:07 GMT

Still no boost .stuck with adverts and poor picture 😞

Re: Now and netflix

Karl-TalkTalk — Tue, 07 May 2024 07:49:00 GMT

Sorry for the delay, I was off over the Bank Holiday weekend. I'm chasing this now. I did have an email that our platform Vendor had removed the old Boost from their cloud platform, and I've emailed them now asking if this can be re-added.

Thanks

Karl.

Re: Now and netflix

Staciejeffrey — Wed, 08 May 2024 17:41:53 GMT

Thanks Karl .Still no change. Its a bit annoying because the past few months problems I've been getting a talktalk tv discount that comes to an end soon and it's just being wasted .I appreciate all your doing tho

Re: Now and netflix

Karl-TalkTalk — Thu, 09 May 2024 06:48:04 GMT

I've had an email back from our vendor who is looking at this for us, and I'm chasing for an update for you.

We can then look at the account when we get this resolved.

Thanks

Karl.

Re: Now and netflix

Staciejeffrey — Mon, 13 May 2024 21:41:53 GMT

Any update Karl?

Kind regards

Re: Now and netflix

Karl-TalkTalk — Tue, 14 May 2024 06:34:04 GMT

I'm so sorry this is taking so long to resolve. I've spoken to our vendor who tried to manually add the HD boost on their platform but it kept failing.

They have raised this internally to their developers to see what can be done, and have said they will get back to me in a couple of days.

Thanks

Karl.