topic Re: Can't access live TV in TV

Can't access live TV

Normy — Tue, 27 Feb 2024 15:08:34 GMT

I installed my Netgem box about a week ago. Everything seemed to be working fine, but now I can't access live TV. For example, I select Guide, then the channel, then click on Live Channel. It goes to the TV channel but I just get a black screen showing the time and "Live TV", channel icon and info and options Record / Settings / More Info. After a few seconds this screen goes black.

Apps work ok and the aerial lead works fine when plugged directly into the TV. So it's not a connection issue. I've reset all the channels but nothing works. I should also say that the guide screen keeps going black then coming back. Any ideas as to what's going on?

Re: Can't access live TV

fr8ys — Tue, 27 Feb 2024 16:00:14 GMT

Best try resetting the box.

Push the button on the side 5 times, when on, and this will reset the box so it runs through setup again.

Hope it works and let us know how you get on .

Re: Can't access live TV

Normy — Tue, 27 Feb 2024 20:21:27 GMT

Thanks. Turned it all on to try that and - can you believe it - everything was working fine.

Re: Can't access live TV

fr8ys — Tue, 27 Feb 2024 20:39:07 GMT

That's good news.

Re: Can't access live TV

Lofty123 — Sun, 19 May 2024 08:29:33 GMT

I had the same problem I just pulled the power cable out at the back of the box for 30 seconds re plugged it and it restored and was OK!!!! Hope it works for you !!!

Re: Can't access live TV

Anonymous — Mon, 20 May 2024 07:56:07 GMT

Hi Lofty123,

Thanks for the update.

Michelle

Re: Can't access live TV

Sassie — Wed, 12 Jun 2024 21:00:51 GMT

Hi this problem has been driving me crackers for two days and 30 seconds later it’s all working again.
Thank you

Re: Can't access live TV

Anonymous — Thu, 13 Jun 2024 05:55:42 GMT

Hi Sassie,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle