topic Re: Remote button has stopped working in TV

Remote button has stopped working

RachelMaisy — Wed, 22 May 2024 19:23:00 GMT

Hello

A button on my Talk Talk TV remote has stopped working.

How can i get a replacement?

Thank You

Re: Remote button has stopped working

Karl-TalkTalk — Thu, 23 May 2024 06:12:39 GMT

What button is this and what model TV Box do you have?

Thanks

Karl.

Re: Remote button has stopped working

RachelMaisy — Sat, 25 May 2024 10:42:54 GMT

Here is a photo of the remote. It is the arrow button that doesnt work

Re: Remote button has stopped working

Karl-TalkTalk — Tue, 28 May 2024 11:36:27 GMT

That's the remote for the 4K TV Box.

We don't carry stocks of the individual remotes, so I'll have to replace the whole unit, but you can swap the remotes when it arrives and send back the box in the provided returns bag.

Thanks

Karl.

Re: Remote button has stopped working

RachelMaisy — Wed, 29 May 2024 19:43:04 GMT

Thank you very much

Re: Remote button has stopped working

RachelMaisy — Wed, 29 May 2024 19:59:09 GMT

There was no returns bag but there was a return postage label. I assume im just to return it in the box?

Re: Remote button has stopped working

Karl-TalkTalk — Thu, 30 May 2024 05:37:50 GMT

Yes, they must now be using returns labels for the box.

Karl.