topic Re: TV set up for development in TV

TV set up for development

Friendly1 — Sat, 25 May 2024 17:47:56 GMT

Hi I’ve just set up my new tv box and all is ok but it states ‘For Development’ in the top corner

Re: TV set up for development

fr8ys — Sat, 25 May 2024 20:50:27 GMT

I've never seen that before.

Try switching off at the mains and see if it's still there.

If so I'd do a factory reset from the settings menu

Hope it works

Re: TV set up for development

Iblanks — Mon, 27 May 2024 17:10:42 GMT

I’m in exactly the same boat, due to go live on the 29th but plugged in the Now TV box beforehand and have For Development in the top right corner of the screen.

Re: TV set up for development

Gliwmaeden2 — Mon, 27 May 2024 17:32:44 GMT

If you need to follow this up, @Iblanks, please start your own thread so that there is no confusion on this one.

You need to return to the message board and click on start a topic.

Staff will reply to the original poster, and won't be back before tomorrow, so we don't want to hold up the progress of this one in the queue for attention by posting further here.

You'll need to complete your community forum profile details too for staff to identify your account.

Re: TV set up for development

fr8ys — Mon, 27 May 2024 21:00:17 GMT

@Karl-TalkTalk this is three boxes this weekend now reporting showing this message.

I've recommended factory resets, but not heard if this has cleared the message.

@Iblanks as @Gliwmaeden2 requests could you start your own thread and report back on that thread if a factory reset helped please.

Thank you.

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 07:03:56 GMT

I've flagged this to our Devices Team to see if any updates or firmware changes have been pushed over the weekend.

Karl.

Re: TV set up for development

Iblanks — Tue, 28 May 2024 08:29:39 GMT

FYI A factory reset doesn’t change anything

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 08:38:06 GMT

I was not hopeful that this would work as I think it may be firmware related.

I'm waiting to hear back from our firmware / device manager to see what steps are to be taken to mitigate this.

Thanks

Karl.

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 09:17:24 GMT

On your TV Box, can you go to Settings > Device Preferences > About > System Update, and see if there are any updates available.

Thanks

Karl.

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 10:55:30 GMT

If you check under Settings > Device Preference > About, the box should have defaulted to the firmware / software version 5.7.0

The later firmware has been updated. 5.7.12 - You can check if this is available to you soon.

Meanwhile, could you send me via Private Message the Google ID of your Box so our Teams can check if it is requesting the update.

The Google ID is on a sticker under the box.

Thanks

Karl.

Re: TV set up for development

Iblanks — Tue, 28 May 2024 10:58:48 GMT

The firmware update fixed it, thank you Karl!

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 11:00:21 GMT

Excellent 🙂

Glad this has now been resolved for you.

Regards,

Karl.

Re: TV set up for development

Karl-TalkTalk — Tue, 28 May 2024 11:06:45 GMT

HI @Friendly1

If you can check for an update this should resolve this for you.

Thanks

Karl.