topic Re: TV hub box for development in TV

TV hub box for development

Hubs2024 — Mon, 27 May 2024 18:14:28 GMT

I have just set up my new Tv Hub box to my TV and it is constantly showing a message saying “For Development” in the top right hand corner of the screen. I’ve tried resetting the box and resetting the router but to no avail.

Re: TV hub box for development

fr8ys — Mon, 27 May 2024 20:32:29 GMT

Hi,

I'd not heard of this until last week when another customer mentioned this.

I recommended a factory reset, but it appears you have tried this.

@Karl-TalkTalk is back tomorrow and may be able to shed some light on this, but if your resetting of the box was not a factory reset, could you please try this.

Also are you using the supplied HDMI cable? If not can you try this too.

Thank you.

Re: TV hub box for development

Karl-TalkTalk — Tue, 28 May 2024 07:04:56 GMT

This has been flagged to our Devices Teams here to see if any changes have been made over the weekend.

Karl.

Re: TV hub box for development

Karl-TalkTalk — Tue, 28 May 2024 09:17:51 GMT

On your TV Box, can you go to Settings > Device Preferences > About > System Update, and see if there are any updates available.

Thanks

Karl.

Re: TV hub box for development

Karl-TalkTalk — Tue, 28 May 2024 10:55:52 GMT

If you check under Settings > Device Preference > About, the box should have defaulted to the firmware / software version 5.7.0

The later firmware has been updated. 5.7.12 - You can check if this is available to you soon.

Meanwhile, could you send me via Private Message the Google ID of your Box so our Teams can check if it is requesting the update.

The Google ID is on a sticker under the box.

Thanks

Karl.

Re: TV hub box for development

Karl-TalkTalk — Tue, 28 May 2024 11:08:41 GMT

Hi @Hubs2024

I'm getting reports in now that the manual software update check is working and the box is updating. This should resolve the issue for you too.

Thanks

Karl.

Re: TV hub box for development

Hubs2024 — Tue, 28 May 2024 16:30:45 GMT

Thank you. The update worked and has removed the “for development” banner.

Re: TV hub box for development

Karl-TalkTalk — Wed, 29 May 2024 06:33:51 GMT

Thanks for confirming.

Regards,

Karl.