TV box not recording

Georgina44 — Wed, 05 Jun 2024 20:14:31 GMT

Appears to be recording but when we try to watch it says there is only a few minutes but the screen immediately goes blank

Re: TV box not recording

fr8ys — Wed, 05 Jun 2024 20:19:58 GMT

Hi,

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: TV box not recording

Karl-TalkTalk — Thu, 06 Jun 2024 06:06:11 GMT

Hi Georgina

Did the reset advice help ?

Thanks

Karl.

topic Re: TV box not recording in TV

TV box not recording

Re: TV box not recording

Re: TV box not recording