topic Bad signal on TV box in TV

Bad signal on TV box

Davidmatt — Thu, 06 Jun 2024 20:33:37 GMT

Hello

We keep getting a bad signal message on our TV box intermittently and freezing of the picture. However if I attach the arial straight to the TV there are no issues. I spent an hour on the phone to support without any success.

Re: Bad signal on TV box

Karl-TalkTalk — Fri, 07 Jun 2024 05:54:35 GMT

What Model TV box do you have ?

Thanks

Karl.

Re: Bad signal on TV box

Davidmatt — Fri, 07 Jun 2024 16:34:03 GMT

Hi Karl

It's a netgem N7950-T2C-8-AB2

Regards

David Matthewson

Re: Bad signal on TV box

Karl-TalkTalk — Mon, 10 Jun 2024 06:14:35 GMT

Have you tried retuning the channels on the box, did this change anything?

Do you have a single aerial cable going to the box, or do you have any splitters in place ?

Thanks

Karl.

Re: Bad signal on TV box

Davidmatt — Mon, 10 Jun 2024 16:07:13 GMT

Hi Karl

Yes we have retuned and there are no splitters. The box kept freezing yesterday. I unplugged the aerial and plugged directly into TV and this was fine. The box is working ok today though. Not sure it's when the box has been on for a longer time?

Re: Bad signal on TV box

Karl-TalkTalk — Tue, 11 Jun 2024 07:19:24 GMT

OK, keep an eye on things. If it starts to happen again, try a box reset. Press the button on the side 5 times to initiate a factory reset of the box.

Thanks

Karl.