topic Re: Talk talk box not connecting to tv in TV

Talk talk box not connecting to tv

Frustrated171223 — Mon, 10 Jun 2024 10:48:45 GMT

When we turn on the TV and the talk talk box, nothing happens.

The TV works with our fire stick and the light comes on the talk talk box and remote but nothing happens

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Mon, 10 Jun 2024 10:59:45 GMT

What model TV box do you have ?

Thanks

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Mon, 10 Jun 2024 13:53:11 GMT

It's a 4kbox

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Mon, 10 Jun 2024 13:55:44 GMT

If you change the source channel with the TV Remote, and go through the HDMI sources, can you see the input from the box ?

Thanks

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Mon, 10 Jun 2024 16:52:03 GMT

Sadly nothing happens

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Tue, 11 Jun 2024 07:21:34 GMT

Can you try unplugging the HDMI cable at both ends then plug back in to make sure it's seated correctly. If you have another HDMI cable, try this to rule out a faulty cable.

Thanks

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Tue, 11 Jun 2024 08:23:37 GMT

Hi Karl.

We swapped our 4k box for our old talk talk box, and it works..

How old box was replaced as it doesn't access itv x , but it's better than one that doesn't work at all

Thanks

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Tue, 11 Jun 2024 08:37:10 GMT

OK, If the HDMI cable was not the issue, the next option would be to swap out the box.

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Tue, 11 Jun 2024 08:47:15 GMT

Hi, we swapped for the old box and it works, obviously the fault is in the 4k box

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Tue, 11 Jun 2024 08:50:04 GMT

Would you like me to send a replacement box and returns bag for the broken box ?

Thanks

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Tue, 11 Jun 2024 08:53:20 GMT

Yes please

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Tue, 11 Jun 2024 09:03:37 GMT

New box is on the way.

Thanks

Karl.

Re: Talk talk box not connecting to tv

Frustrated171223 — Tue, 11 Jun 2024 09:22:45 GMT

Hi Karl,

Thank you

Re: Talk talk box not connecting to tv

Karl-TalkTalk — Tue, 11 Jun 2024 09:39:09 GMT

You're Welcome 🙂

Regards

Karl