topic Re: TV Hub Sound in TV

TV Hub Sound

MrBevs1 — Mon, 24 Jun 2024 18:36:15 GMT

Just received TV Hub.

I'm connecting it through an AVR. The AVR seems to detect the sound as Dolby Digital Plus and sets up to that, but when I watch TV there is no sound through the centre speaker.

It works properly when watching Amazon Prime.

If I reset the sound on the Hub to not be surround sound the AVR detects this and resets to Dolby Surround and the centre speaker works.

How can I get the centre sound in Dolby Digital Plus?

Re: TV Hub Sound

Karl-TalkTalk — Tue, 25 Jun 2024 07:28:49 GMT

There is an option with the new ATV Box to set advanced sound settings and choose between various Dolby setting formats, however the box can only use these settings over HDMI as the box does not support Optical out.

We are unable to guarantee the box will work with other equipment such as AVR due to the numerous types of equipment available.

There may be some community members with a similar setup that can share their experience or you can try a google search and check out some of the many AV forums that may give better advice or suggestion.

Thanks

Karl.

Re: TV Hub Sound

MrBevs1 — Tue, 25 Jun 2024 08:51:21 GMT

Karl,

How do I access the Dolby settings?

Re: TV Hub Sound

Karl-TalkTalk — Tue, 25 Jun 2024 08:56:52 GMT

You can access the settings on the TV Hub as follows

Home Button > Settings Cog > Device Preferences > Display and Sound > Advanced Sound Settings

From here you can select the Manual option and view the various Formats available.

Thanks

Karl.

Re: TV Hub Sound

MrBevs1 — Tue, 25 Jun 2024 16:48:14 GMT

I can only see the option for surround sound or not, not Dolby settings.

Re: TV Hub Sound

Anonymous — Wed, 26 Jun 2024 12:47:01 GMT

@KeithFrench @fr8ys Do either of you use the new TV hub at all?

Thanks

Michelle

Re: TV Hub Sound

KeithFrench — Wed, 26 Jun 2024 13:43:56 GMT

Sorry @Anonymous I don't have one of those boxes.

Re: TV Hub Sound

MrBevs1 — Wed, 26 Jun 2024 16:16:26 GMT

Yes, I have the new hub.

MrBevs

Re: TV Hub Sound

fr8ys — Wed, 26 Jun 2024 19:23:13 GMT

@Anonymous yes I do but don't have a surround sound setup on that TV.

The options are auto or none, don't use surround sound.

My understanding of the auto setting is that the box will select the type of output based on the programme information supplied by the vendor, so I think if it's Dolby it will parse Dolby.

As to the OPs issue it could be a number of issues like a non 4k HDMI cable, or a possible Ark issue between the TV and AVR.

I had and ark issue with my HD BluRay player that was connected to the TV. It couldn't decode the signal from the player to the TV and through the receiver quickly enough and that was using an 8k rated HDMI cable. I resolved this by plugging the Player directly into the AVR.

@MrBevs1 how is the Hub connected? Into the TV HDMI or direct to the AVR?

Have you tried switching to the other input, whichever you are currently using?

On my TV an LG I am able to change the sound and vision to HDR ( I use this for my BT pro box). Perhaps you have a setting value on the TV HDMI input that needs changing?

Have you also searched out a forum for your AVR? There may be similar issues there that may help and also a TV forum may help.one last thing about my own personal experience, my original Yamaha AVR served me well but then suddenly on Prime, when I got a 4k TV I could get no sound when a film was streamed using HDR. I found on the Yamaha forum that that model number was designed before HDR so it could not decode such sound. I ended up buying a new AVR in the end.

Hope my musings have given you some additional thoughts you may not have tried.

Re: TV Hub Sound

Anonymous — Fri, 28 Jun 2024 05:46:53 GMT

Morning,

Thank you both 🙂

@MrBevs1 How are you getting on?

Thanks

Michelle

Re: TV Hub Sound

MrBevs1 — Fri, 28 Jun 2024 17:18:36 GMT

Still not solved.

My TV does not have eARC.

For TV channels broadcast in stereo I need to select "no surround sound" then the AVR switches to Dolby Surround, and the center speaker works.

For TV channels broadcast in surround I select surround sound on the Hub and the AVR switches to Dolby Digital and the center speaker works.

Amazon Prime from the Hub seems to work no problem.

The sound from the TV goes to the AVR throughout an optical cable.

Any ideas?

Re: TV Hub Sound

fr8ys — Fri, 28 Jun 2024 18:45:25 GMT

Have you tried just using HDMI Connection as the optical may be causing a conflict?

Re: TV Hub Sound

fr8ys — Fri, 28 Jun 2024 20:23:47 GMT

Also, do you have a straight setting so only the transmitted sound is passed through, rather than it trying to decide to surround sound, or are you already using such settings?

Re: TV Hub Sound

MrBevs1 — Sat, 29 Jun 2024 13:41:38 GMT

I tried removing the Optical but that made no difference.

But oddly removing the optical did not cut the sound, so I may have something wrong in the cable set up wrong.

I think I'll pull it all apart and recable and try again.

I'll let you know how that goes.

Re: TV Hub Sound

MrBevs1 — Sat, 29 Jun 2024 14:35:42 GMT

Cabling looks OK.

Tried BluRay into same input, and it works perectly.

Issue seems to be sound signal coming out of TT Hub.

Re: TV Hub Sound

MrBevs1 — Sat, 29 Jun 2024 15:05:03 GMT

Amazon prime through the Hub works fine - Dolby Digital and centre sound.

Re: TV Hub Sound

fr8ys — Sat, 29 Jun 2024 15:34:35 GMT

I'm at a loss as to what else to try except a factory reset of the box, but I dont expect that to work unless there is a corrupted file somewhere that the reset will cure.

You can find the reset in the settings menu.

Re: TV Hub Sound

fr8ys — Sat, 29 Jun 2024 15:59:16 GMT

Maybe if you provide your TV make and model, and also your AVR someone here may have a similar setup and provide and answer.

A recent customer could get no HDR content to play via the iPlayer and it turned out his TV was not compliant, as required by the BBC, but other streams would play such content.

I'm not saying this is the case here, but maybe TalkTalk's tech team may have a view.

At least you seem to be able to force the sound with a workaround, not ideal but it may be an issue with the AVR. Did you look on other forums to see if there are similar issues reported?

Re: TV Hub Sound

MrBevs1 — Sat, 29 Jun 2024 18:03:16 GMT

I've got TT Hub.

Denon AVR 2800.

Old Panasonic TV, HDMI (not AVR), Optical out.

Something in the AVR set up may not be right because, although I set the TV Audio to optical out from the TV, when I pull out the Optical cable I still get sound coming through???

Re: TV Hub Sound

fr8ys — Sat, 29 Jun 2024 19:45:26 GMT

Have you tried changing the HDMI out on the back to the other output from the one you are using? Any difference?

Are there any individual settings for the HDMI out that could need changing? My AVR has settings that can be changed.

In case you dont have the full manual here's a link to the pdf

https://www.google.com/url?q=https://assets.denon.com/DocumentMaster/ENG/AVR-X2800HE2EA_X2800HDABE2_ENG_PDF_IM.pdf&sa=U&ved=2ahUKEwjrj-auyIGHAxVmYEEAHTGHBlIQFnoECAIQAg&usg=AOvVaw2cTaDPxkR8emLrmfbXVExK

Re the optical cable, I dont think that is needed as the sound and vision are routed via the HDMI Cable?

Are you using the HDMI cable that came with the Hub, as it requires a 4k rated cable. Older cables may not distribute sound correctly.