topic Re: TV light not lit up. Unable to use Apps on TV in TV

TV light not lit up. Unable to use Apps on TV

Redtilimdead — Mon, 08 Jul 2024 18:21:49 GMT

Over the last week or so we have developed an issue with our TV and using any Apps. The router does not have the TV lit up and the TV keeps saying it is disconnected from the internet. We have reset the router, reset the TV and are at a loss.

Re: TV light not lit up. Unable to use Apps on TV

ferguson — Mon, 08 Jul 2024 18:39:46 GMT

Do you mean TalkTalk TV box? If so, which model?

Re: TV light not lit up. Unable to use Apps on TV

Redtilimdead — Mon, 08 Jul 2024 18:53:58 GMT

We have a 4k TalkTalk box.

Re: TV light not lit up. Unable to use Apps on TV

Redtilimdead — Mon, 08 Jul 2024 19:03:04 GMT

Now getting error code YVM105

Re: TV light not lit up. Unable to use Apps on TV

ferguson — Mon, 08 Jul 2024 19:10:41 GMT

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

Re: TV light not lit up. Unable to use Apps on TV

Karl-TalkTalk — Tue, 09 Jul 2024 07:31:09 GMT

Hi @Redtilimdead

The router you have is old, so I've a new router on the way to see if this helps.

We can then see if this improves the connection to the TV HUB.

Thanks

Karl.

Re: TV light not lit up. Unable to use Apps on TV

Redtilimdead — Thu, 18 Jul 2024 18:25:28 GMT

OK, I am still having issues with the TV losing internet whether this is wired on wifi. I was sent a new router to replace the old one and even got talked into upgrading to a faster fibre package to no avail. Every night the TV loses connection. I have been complaining online almost daily and getting nowhere fast.

Re: TV light not lit up. Unable to use Apps on TV

Karl-TalkTalk — Mon, 22 Jul 2024 07:12:08 GMT

do you connect the TV Box direct to the router with a cable or do you connect the TV box to the powerline adapters ?

Thanks

Karl.

Re: TV light not lit up. Unable to use Apps on TV

My3Girlsxxx — Wed, 12 Feb 2025 15:08:14 GMT

Can't connect to apps. Can't connect to Watch List. Have reset router, re booted box to no avail

Re: TV light not lit up. Unable to use Apps on TV

Karl-TalkTalk — Wed, 12 Feb 2025 15:22:10 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl