topic Re: Talktalk tv hub in TV

Talktalk tv hub

Kerry53 — Wed, 17 Jul 2024 16:11:07 GMT

My tv hub box doesn’t seem to rewind or fast forward properly and jumps all over the place when we try to do it.

Does anyone else have this problem?

Re: Talktalk tv hub

Anonymous — Thu, 18 Jul 2024 06:45:35 GMT

Hi Kerry,

I'm sorry to hear this. Was this previously working ok? Have you tried switching the TV hub box off and then back on?

Michelle

Re: Talktalk tv hub

Kerry53 — Thu, 18 Jul 2024 13:13:20 GMT

It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info doesn’t work and often stops working altogether when watching live tv.

I wish we never changed it from the old youview box

Re: Talktalk tv hub

Kerry53 — Thu, 18 Jul 2024 14:10:39 GMT

It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info button doesn’t work and it often when watching live tv programmes freeze

I wish we never changed it from the old youview box

Re: Talktalk tv hub

Karl-TalkTalk — Mon, 22 Jul 2024 07:04:23 GMT

Can you try a factory reset from the settings menu ?

Thanks

Karl.

Re: Talktalk tv hub

Kerry53 — Mon, 22 Jul 2024 09:23:14 GMT

It never worked from day one. Yes done umpteen factory resets. It's just rubbish and I would never recommend the box.

Re: Talktalk tv hub

Karl-TalkTalk — Mon, 22 Jul 2024 09:34:08 GMT

We can offer to swap out the box for another to see if it's actually a box issue, alternatively you could give our teams a call and request to remove the TV option from your account if you are thinking of removing this option altogether.

Karl.

Re: Talktalk tv hub

Kerry53 — Wed, 14 Aug 2024 08:16:47 GMT

Karl

we have had a swap before and have the same issue, I think it’s the software that doesn’t work properly.

Re: Talktalk tv hub

Karl-TalkTalk — Wed, 14 Aug 2024 08:23:33 GMT

The boxes are android based and a later version of android is being pushed to all boxes this week.

Thanks

Karl.

Re: Talktalk tv hub

Kerry53 — Wed, 14 Aug 2024 19:05:25 GMT

Please could we have a newer version when it becomes available