Failed to record

davidsean — Sun, 04 Aug 2024 22:30:11 GMT

Hi. My Huawei DN372T box isn't recording any programs. Its connected by ethernet cable which is working fine. Does anyone know of any problems going on.

Re: Failed to record

fr8ys — Mon, 05 Aug 2024 07:00:02 GMT

Hi,
These boxes are, unfortunately reaching the end of their life cycle.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: Failed to record

Karl-TalkTalk — Mon, 05 Aug 2024 07:05:27 GMT

Hi @davidsean

Try the suggestions from fr8ys and see if this helps.

If the box itself has failed then it cannot be repaired or replaced. TalkTalk no longer issue a recording box.

Karl.

topic Failed to record in TV

Failed to record

Re: Failed to record

Re: Failed to record