topic Re: Unable to activate NOW TV in TV

Unable to activate NOW TV

Stefan4 — Tue, 23 Jul 2024 15:11:36 GMT

I am signed up for NOW TV Entertainment and Sport.

I have had text messages saying activate via link email. To date I have not received an email.

Have tried to resove this using Chat feature without success. Last attempt said email would be resent within 48 hrs. Nothing happened since.

Re: Unable to activate NOW TV

Karl-TalkTalk — Wed, 24 Jul 2024 06:49:34 GMT

An activation email was sent on 16th when this was added, this will have been sent to your main email address you use for billing etc.

Have you logged in to webmail and checked all folders including any junk or spam folders to see if there is any activation email.

Thanks

Karl.

Re: Unable to activate NOW TV

Stefan4 — Sat, 27 Jul 2024 09:21:21 GMT

Still no progress on This issue!!

Are Tech Supporgt looking at this? as I have had no correspondence since last test email.

Re: Unable to activate NOW TV

Gliwmaeden2 — Sat, 27 Jul 2024 09:30:27 GMT

Staff are not back before Monday on the forum, @Stefan4.

@Karl-TalkTalk would have been expecting you to reply sooner after his last post, so that he could follow up if something was still amiss.

Re: Unable to activate NOW TV

Karl-TalkTalk — Mon, 05 Aug 2024 06:46:25 GMT

Sorry for the delay, I was away last week. As this was not activated within 14 days then the original order would cancel and this can no longer be activated. I can see you have called in on friday and our loyalty team have escalated to provisioning to have this removed and re-added for you.

Karl.

Re: Unable to activate NOW TV

Stefan4 — Fri, 09 Aug 2024 13:02:45 GMT

Latest attempt to resolve problem produced same negative result - problem is escalated to Now TV, eventually (after several days!) I receive another email saying "Activate Now TV", click on the link, tries to redirect then reports a problem and link has expired.

Just going around in circles!!

Very frustrating.

Re: Unable to activate NOW TV

Karl-TalkTalk — Fri, 09 Aug 2024 13:18:26 GMT

A link will expire after 14 days if Now is not activated within this period.

Can you log into your NOW TV account directly on your PC or laptop etc. The username will be your TalkTalk billing email address.

When logged in, try opening the email and clicking the link. Does it produce the same result ?

Karl.