topic Re: Picture issue in TV

Picture issue

CathyB70 — Sun, 11 Aug 2024 20:03:07 GMT

The picture on TV on TalkTalk box is very small and in the middle of the screen and we have no sound. Can anybody help?

Re: Picture issue

fr8ys — Sun, 11 Aug 2024 20:40:44 GMT

Which box do you have?

Try disconnecting it from the mains for half an hour (or better still, overnight) and then restarting.

If that does not work let us know together with the type of box for other suggestions.

Thank you.

Re: Picture issue

CathyB70 — Sun, 11 Aug 2024 22:41:04 GMT

It’s Huawei model DN372T, so quite old. Have disconnected and will leave overnight.
Thank you.

Re: Picture issue

fr8ys — Mon, 12 Aug 2024 06:06:55 GMT

Unfortunately these boxes are reaching end of life.

If it doesn't come back then try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the support staff look at other alternatives.

Hope it works but if not then please let us know and support staff will get back to you.

Re: Picture issue

Karl-TalkTalk — Mon, 12 Aug 2024 06:49:44 GMT

Try the reset options mentioned by fr8ys. but if this does not resolve then your only option is to take the TV HUB, if you wish to continue with TalkTalk TV.

Thanks

Karl.