topic Re: TalkTalk TV in TV

TalkTalk TV

GaelMcG — Fri, 16 Aug 2024 18:53:40 GMT

Hi everyone, Ive just upgraded to fibre and have been told TalkTalk Tv was included in my previous account, 4 years old. Should I have box to watch TV or is it through an app? Thanks.

Re: TalkTalk TV

Gliwmaeden2 — Fri, 16 Aug 2024 19:05:05 GMT

TV's included in package titles, but unless you actually pay the TV charge a box isn't sent.

You need to speak to customer services again and check your billing details to see what was covered.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you are paying already, they should send you the TV HUB, @GaelMcG.

If not yet paying they will need to add it to the contract specifically - it's not a boost. You can't just add it yourself (or remove it) in My Account.

https://community.talktalk.co.uk/t5/Articles/About-the-TalkTalk-TV-Hub/ta-p/2915720

Re: TalkTalk TV

Karl-TalkTalk — Mon, 19 Aug 2024 07:59:30 GMT

Hi @GaelMcG

as my colleague advises, there is an additional charge of £5 per month for the TalkTalk 4K TV Box.

If this is required our customer teams can add this for you.

Thanks

Karl.