topic Re: You View box in TV

You View box

toni — Fri, 16 Aug 2024 15:18:34 GMT

I had a new You View box in February, in the last two weeks my picture has gone darker and I lose BBC 1&2 most mornings. I keep rebooting both box and router until they return, today I cannot get channels 1 to 10 even after numerous reboots. Everything is satisfactory on normal TV.

Re: You View box

fr8ys — Fri, 16 Aug 2024 16:27:40 GMT

Is this the TV Hub?

Try a factory reset from the settings menu to see if this helps.

You will need to sign into the Apps again.

Please let us know if this helps restore your box.

Re: You View box

toni — Fri, 16 Aug 2024 19:08:31 GMT

No sorry this hasn’t helped

Re: You View box

fr8ys — Fri, 16 Aug 2024 21:04:05 GMT

Ok, staff are back on Monday and should pick this up then.

Re: You View box

Karl-TalkTalk — Mon, 19 Aug 2024 08:01:51 GMT

Hi toni

Try a full android reset as detailed : https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

If this fails to resolve then I can swap out the box for another.

Thanks

Karl.