topic Re: Now TV in TV

Now TV

Brian4360 — Mon, 19 Aug 2024 17:33:56 GMT

Trying to sign up to Sports package and entertainment. I cancelled my existing now tv account to sign up to the talktalk package but I'm not getting the email to activate it. I have cleared cookie etc but still nothing. Also there is not boost.

If someone can help me where it seems to be going wrong.

Re: Now TV

ferguson — Mon, 19 Aug 2024 17:44:54 GMT

You say you have cancelled with NOW, have your existing memberships actually reached their end dates?

Re: Now TV

Brian4360 — Mon, 19 Aug 2024 18:20:27 GMT

I tried to sign into now but states I have no memberships to sports & entertainment. It stopped yesterday

Re: Now TV

Brian4360 — Mon, 19 Aug 2024 18:24:30 GMT

yes end dates reached

Re: Now TV

ferguson — Mon, 19 Aug 2024 18:32:12 GMT

OK, thanks for clarifying. The support team should pick this up tomorrow, it will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Now TV

Brian4360 — Mon, 19 Aug 2024 18:48:57 GMT

ok thank you

Re: Now TV

ferguson — Mon, 19 Aug 2024 18:50:09 GMT

No worries, hope you get it sorted soon.

Re: Now TV

Karl-TalkTalk — Tue, 20 Aug 2024 06:21:41 GMT

An activation email was sent to your billing email address n the 17th. Can you log into webmail and check all folders including any spam or junk folders in case it has been directed to there.

Thanks

Karl.

Re: Now TV

Brian4360 — Tue, 20 Aug 2024 10:47:36 GMT

no email received have looked in spam & junk, please can it be sent again.

Thank you

Re: Now TV

Karl-TalkTalk — Tue, 20 Aug 2024 11:01:17 GMT

I'm getting an error when trying to resend the link from your account. I've raised this to our developers here, and will get back to you as soon as I hear from them.

Thanks

Karl.

Re: Now TV

Karl-TalkTalk — Tue, 27 Aug 2024 09:23:13 GMT

I'm showing a number of activation emails and reminders have been sent, have you checked your email to see if these have been received.

Thanks

Karl.