topic Re: NOW Sports Package but no Boost in TV

NOW Sports Package but no Boost

peterfenton — Sat, 17 Aug 2024 12:38:50 GMT

Hello,

I began a new subscription to the NOW Sports package yesterday. However, the boost function is not working so I can only watch on one device and it is not in HD or with Dolby 5.1

Is it possible for this to be fixed?

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Mon, 19 Aug 2024 08:42:41 GMT

Hi @peterfenton

Our Teams are investigating to see why this as happened. there is currently no workaround, and I do not have a timescale as yet for resolution.

Thanks

Karl.

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Thu, 22 Aug 2024 11:48:44 GMT

Hi @peterfenton

Our Teams have applied a manual fix for you, can you test and let me know if the HD Boost is showing for Now TV.

Thanks

Karl.

Re: NOW Sports Package but no Boost

peterfenton — Sat, 24 Aug 2024 11:30:19 GMT

Hi Karl,

thanks for that, however it's difficult to know whether the fix has worked or not because I hae already signed up to boost. The 7 day free trial ends tomorrow and I am due to be billed for £6 per month after this.

Thanks,

Peter.

Re: NOW Sports Package but no Boost

ferguson — Sat, 24 Aug 2024 12:34:09 GMT

Well along with giving you HD, the Boost also allows you to watch simultaneously on up to 3 devices. So you can check that way.

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Mon, 26 Aug 2024 07:47:49 GMT

You can cancel the boost you have via NOW TV, and test to see if your channels continue without Ad's and on other devices.

Thanks

Karl.

Re: NOW Sports Package but no Boost

peterfenton — Wed, 28 Aug 2024 18:48:21 GMT

Hi Karl,

I cancelled the paid for upgrade to Boost so just used the 7 day free trial, which worked well. The trial expired yesterday and Boost is no longer working. It has reverted to SD, stereo sound only and for use on only one device at a time. So it looks as though I'm going to have to pay £6 per month to get Boost to work.

Thanks,

Peter

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Thu, 29 Aug 2024 06:40:37 GMT

Our Team are currently working through these to add the Boost manually. They have not given a Timescale but I do have positive reports of this working.

Thanks

Karl.

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Thu, 29 Aug 2024 10:06:08 GMT

Hi @peterfenton

One of our Team have reached out to me directly requesting I pass your account details across to get this processed manually.

Thanks

Karl.

Re: NOW Sports Package but no Boost

peterfenton — Thu, 29 Aug 2024 14:50:31 GMT

Hi Karl,

I've just got home from work and the boost is now working.

Thank you very much for all the help.

Peter

Re: NOW Sports Package but no Boost

Karl-TalkTalk — Mon, 02 Sep 2024 07:44:05 GMT

Hi Peter

Glad this as now been fixed for you.

Regards,

Karl.