topic Re: BBC iplayer uhd buffers on talk talk 4k box in TV

BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Sun, 01 Sep 2024 21:27:52 GMT

Bbc iplayer uhd buffers on my talk talk 4k box , HD is ok just UHD problematic . All other apps UHD such as netflix play ok , has anyone else had this problem

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Mon, 02 Sep 2024 08:13:20 GMT

No issues with your line or sync speed, that's about 77mb.

Have you tried powering off the router for 30 minutes to reset the session to see if this helps.

If still failing, it could be an issue with the app itself. Have you also tested on another devices, laptop or tablet etc.

Thanks

Karl.

Re: BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Mon, 02 Sep 2024 08:33:16 GMT

Hi I have reset the router and the box still the same problem , iplayer uhd works OK on other platforms including smart tv Sony bravia 4k that box plugged into

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Mon, 02 Sep 2024 08:37:23 GMT

OK, next option is to reset the box. Press the button on the side 5 times to initiate a reset. This will reset the box and reinstall the software and apps.

Thanks

Karl.

Re: BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Mon, 02 Sep 2024 11:00:18 GMT

Ok I will try this tonight and advise tomorrow thankyou

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Mon, 02 Sep 2024 11:03:04 GMT

No Problem 🙂

Karl

Re: BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Mon, 02 Sep 2024 18:25:07 GMT

Hi I have reset box and still same problem , and to make matters worse has also started to do buffer on itvx on all formats ....not sure if box is faulty?

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Tue, 03 Sep 2024 07:16:03 GMT

Is the box connected over Wi-Fi ? Have you tried with a wired connection to rule out a Wi-Fi issue etc.

Thanks

Karl.

Re: BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Tue, 03 Sep 2024 07:46:37 GMT

Yes I have tried both WiFi and ethernet cable , have same problem on both

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Tue, 03 Sep 2024 07:52:08 GMT

I can swap out the box, but TalkTalk no longer provide the Netgem box, so would have to substitute the Android TV Hub.

Would you like to try that?

Thanks

Karl.

Re: BBC iplayer uhd buffers on talk talk 4k box

SmC40 — Tue, 03 Sep 2024 08:50:53 GMT

Yes as long as 4K I don't mind , just looking to resolve the problem , much appreciated

Re: BBC iplayer uhd buffers on talk talk 4k box

Karl-TalkTalk — Tue, 03 Sep 2024 09:25:44 GMT

I've requested a TV box is sent to you.

Thanks

Karl.