topic Re: Now link not working in TV

Now link not working

lisa17 — Sat, 07 Sep 2024 10:13:37 GMT

have waited since 20/8/24 for the link to be resent, I have contacted your team via chat & phone no less than 12 times but this is never resolved, I have a complaint ref & no one contacts me about that either the customer service i have received is the worse, I have wasted hours of my life trying to resolve something so simple

Re: Now link not working

Divsec — Sat, 07 Sep 2024 10:25:23 GMT

Hi @lisa17 sadly we are at the weekend and the people who can help will not be available till Monday your post has been escalated.

Re: Now link not working

Karl-TalkTalk — Mon, 09 Sep 2024 07:29:20 GMT

Hi Lisa

If the link is not activated within 14 days then Now services will cancel and you would have to re-add these to your account, either by calling our customer teams or via My Account online.

Thanks

Karl.