topic Re: Remote control freeze live program not working in TV

Remote control freeze live program not working

Saljor22 — Mon, 02 Sep 2024 20:56:51 GMT

Freeze live programs not working

Re: Remote control freeze live program not working

fr8ys — Mon, 02 Sep 2024 21:14:43 GMT

Which box do you have so we can offer support?

Re: Remote control freeze live program not working

Karl-TalkTalk — Tue, 03 Sep 2024 07:14:18 GMT

If you mean pause live TV, you have to press the pause first to start time shifting, then can pause the TV while the time sifting is ongoing and rewind or fast forward within the time shift window,

Karl.

Re: Remote control freeze live program not working

Saljor22 — Tue, 03 Sep 2024 19:41:00 GMT

Hi its the 4K

Re: Remote control freeze live program not working

Saljor22 — Tue, 03 Sep 2024 19:45:19 GMT

I have had the 4K TV box for a couple of years and in the last couple of days I cannot pause live TV programs the 'time shifting' does not work when you press pause - when I am watching on Iplayer or other catch up the pause. rewind and stop buttons work - it's only when I am watching live TV

Re: Remote control freeze live program not working

Karl-TalkTalk — Wed, 04 Sep 2024 07:03:46 GMT

Have you powered off the box at the mains for 5 minutes, and did this help ?

Karl.

Re: Remote control freeze live program not working

Saljor22 — Mon, 09 Sep 2024 20:34:45 GMT

HI I have turned off the TV Box but it didn't make any difference

Re: Remote control freeze live program not working

Saljor22 — Mon, 09 Sep 2024 20:37:03 GMT

I know how to pause live TV that is exactly what is not working - I can pause catch up player but not live TV

Re: Remote control freeze live program not working

Saljor22 — Mon, 09 Sep 2024 20:37:55 GMT

Thank you - it is a 4K box

Re: Remote control freeze live program not working

Karl-TalkTalk — Tue, 10 Sep 2024 07:12:07 GMT

OK, next option is to reset the box. Press the button on the side 5 times to initiate a reset, then set the box back up and retest.

Thanks

Karl.

Re: Remote control freeze live program not working

Karl-TalkTalk — Thu, 12 Sep 2024 08:39:21 GMT

Did the box reset help ?

Thanks

Karl.