topic Re: Now tv still no boost in TV

Now tv still no boost

Staciejeffrey — Fri, 23 Aug 2024 08:11:08 GMT

Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ?

Re: Now tv still no boost

Karl-TalkTalk — Fri, 23 Aug 2024 08:28:41 GMT

There is progress being made on this, our Teams have identified some accounts where the HD boost was not added and are currently running a process to add this manually. Going forward they are looking at the order system that is placing the initial orders to have this corrected.

Thanks

Karl.

Re: Now tv still no boost

Staciejeffrey — Fri, 23 Aug 2024 08:35:58 GMT

So we just gott hang tight? .do we have a timescale on this ?

Re: Now tv still no boost

Karl-TalkTalk — Fri, 23 Aug 2024 08:54:21 GMT

I've passed your account details across to our TV Teams to make sure your added to their list of manual updates so they can get this corrected. As it's friday today, and we have the Bank Holiday weekend coming up it might be Tuesday before I can follow up on this.

Karl.

Re: Now tv still no boost

Staciejeffrey — Fri, 23 Aug 2024 09:04:02 GMT

Okay karl look forward to an update on Tuesday .hahe a good weekend

Re: Now tv still no boost

Karl-TalkTalk — Fri, 23 Aug 2024 09:15:42 GMT

No Problem 🙂

I'm staying very close to this issue and have our senior leadership teams watching this also.

Karl

Re: Now tv still no boost

Valbee — Fri, 23 Aug 2024 13:27:46 GMT

I also got in touch earlier this week. Because I needed it, I added the £6 boost but I’m still in the 7-day free trial period. Should I cancel it so that I can be added manually?
thanks.

Re: Now tv still no boost

Karl-TalkTalk — Fri, 23 Aug 2024 13:29:56 GMT

You should cancel the £6 HD boost so our teams can try and add this.

I'm hopeful as one customer has just got back to me, and the manual fix has worked for them

Regards,

Karl.

Re: Now tv still no boost

Staciejeffrey — Sat, 24 Aug 2024 06:52:57 GMT

Let me know if it worked for you

Re: Now tv still no boost

Valbee — Sat, 24 Aug 2024 07:37:01 GMT

No it hasn’t I’m afraid.

Re: Now tv still no boost

deanshaw — Sun, 25 Aug 2024 09:39:35 GMT

Apologies for joining this thread but I have had similar problems but I am using an EE receiver where the boost does not work. The reason being I wanted a receiver that would record. I solved it by paying for the boost direct with NOW although I don’t really see why it shouldn’t work from TT. Does it have anything to do with me not paying the £4.99 for TalkTalk TV. Also can you reassure me that you will be able to get the boost working so I can cancel my payment to NOW?
Thanks.

Re: Now tv still no boost

Gliwmaeden2 — Sun, 25 Aug 2024 10:10:21 GMT

You need to pay Talktalk for the TV charge to add other boosts, I understand, @deanshaw. I hope others can correct me if I'm wrong, @fr8ys, @ferguson ....?

You have an old thread here, that you could follow up, @deanshaw.

@Karl-TalkTalk went into some detail there:

https://community.talktalk.co.uk/t5/TV/Now-boost-on-EE-receiver/td-p/3047054

Re: Now tv still no boost

Karl-TalkTalk — Tue, 27 Aug 2024 09:45:39 GMT

Hi @Staciejeffrey

Have you tested to see if the HD boost is working for you ?

Thanks

Karl.

Re: Now tv still no boost

Staciejeffrey — Tue, 27 Aug 2024 10:17:04 GMT

Hi karl ...cancelled my free trial .now says purchase for 6 pound

Re: Now tv still no boost

Karl-TalkTalk — Tue, 27 Aug 2024 10:28:33 GMT

OK, I'll take this back to our teams. they may not have been able to add this while the free trial was in effect.

Karl.

Re: Now tv still no boost

Staciejeffrey — Tue, 27 Aug 2024 10:54:27 GMT

Do they let you know when they have done it ?

Re: Now tv still no boost

Karl-TalkTalk — Tue, 27 Aug 2024 10:58:07 GMT

Not as yet. They are proactively fixing these manually, but have not identified the root cause. they are still investigating why this failed to add, or why the orders failed to this can be prevented going forward.

Thanks

Karl.

Re: Now tv still no boost

Staciejeffrey — Tue, 27 Aug 2024 11:22:00 GMT

No timescale then ? ...talktalk advertise it as in HD and no adverts with the boost ...we are not getting what we signed up for

Re: Now tv still no boost

Karl-TalkTalk — Tue, 27 Aug 2024 11:54:09 GMT

I agree, and our team are working through these cases to add the boost manually.

Karl.

Re: Now tv still no boost

Staciejeffrey — Tue, 27 Aug 2024 13:42:54 GMT

I'll just keep checking then