topic Re: New Tv hub not syncing with tv in TV

New Tv hub not syncing with tv

Zill48 — Fri, 13 Sep 2024 10:33:48 GMT

After setting up new tv hub model UZW4054TTG all was working ok. Couple of weeks ago when I switched on it was just a blank screen. TV working ok, hub lights up with remote but is not syncing. Have checked all cables, changed hdmi ports, but nothing just a blank screen.

Re: New Tv hub not syncing with tv

Karl-TalkTalk — Fri, 13 Sep 2024 11:03:51 GMT

Can you try resetting the box : https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Thanks

Karl.

Re: New Tv hub not syncing with tv

Zill48 — Fri, 13 Sep 2024 11:28:07 GMT

Have followed instructions for reset. It came up to reboot on screen. Pressed ok, youview showed up and tv hub started flashing but screen then went blank again. Have waited but nothing has happened. Still a blank screen.

Re: New Tv hub not syncing with tv

Karl-TalkTalk — Fri, 13 Sep 2024 11:31:31 GMT

OK, I'll get a replacement TV Hub out to you.

Thanks

Karl.

Re: New Tv hub not syncing with tv

Zill48 — Fri, 13 Sep 2024 11:35:15 GMT

Thank you for your help. Look forward to receiving new TV hub box so I can enjoy tv again.

Re: New Tv hub not syncing with tv

Karl-TalkTalk — Fri, 13 Sep 2024 11:40:22 GMT

No Problem 🙂

Karl

Re: New Tv hub not syncing with tv

Karl-TalkTalk — Mon, 16 Sep 2024 07:11:50 GMT

I'm showing the TV Box as delivered. Can you confirm this has arrived ?

Thanks

Karl.