topic Re: YouView Box not recording or playing back in TV

YouView Box not recording or playing back

laurelcmiddleton — Sun, 22 Sep 2024 17:30:02 GMT

My You View Box is no longer recording and will not play what I have saved recorded.

Re: YouView Box not recording or playing back

fr8ys — Sun, 22 Sep 2024 17:31:26 GMT

These boxes are now approaching end of life.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

Hope it works and please let us know how you get on.

Re: YouView Box not recording or playing back

laurelcmiddleton — Wed, 25 Sep 2024 10:22:30 GMT

I had already tried the "soft reset".

Have now done the Factory Reset and although I have lost my old saved recordings I can now record and playback again.

Thank you

Re: YouView Box not recording or playing back

Karl-TalkTalk — Wed, 25 Sep 2024 10:25:25 GMT

Glad the full reset has helped. This will usually remove any corrupt files from the hard drive, but remember, these boxes are older technology now, and may soon fail alltogether.

Karl.

Re: YouView Box not recording or playing back

fr8ys — Wed, 25 Sep 2024 10:51:02 GMT

Pleased it worked.