Talk Talk box is frozen?

PaulOre — Thu, 03 Oct 2024 17:59:57 GMT

My talk talk box is frozen on 1 channel and unplugging box does not worK, nor does the remote.

please can someone help?

Re: Talk Talk box is frozen?

fr8ys — Thu, 03 Oct 2024 19:01:29 GMT

Have you checked the batteries in the remote?

Try resetting the remote. Details here

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Try a soft reset of the box by holding the on button for around 10seconds until the box restarts.

There are other resets that can be applied to the box if these fail.

Try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the support staff look at other alternatives.

Hope it works but if not then please let us know and support staff will get back to you.

Please note that TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

Re: Talk Talk box is frozen?

Karl-TalkTalk — Fri, 04 Oct 2024 06:32:14 GMT

Hi Paul

Have you tried a reset of the Box as my colleague has mentioned.

Thanks

Karl.

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Talk Talk box is frozen?

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