topic Re: Rquested tv box twice in TV

Rquested tv box twice

pepperdogjr — Mon, 14 Oct 2024 11:02:55 GMT

Have requested tv box twice heve never received them - ? How can I get a result.....

Re: Rquested tv box twice

Karl-TalkTalk — Mon, 14 Oct 2024 11:22:46 GMT

I can see the original order completed, but no TV Hub has been dispatched.

I'll place an order now and see if I can get this out to you.

Thanks

Karl.

Re: Rquested tv box twice

pepperdogjr — Mon, 14 Oct 2024 12:52:22 GMT

Thank you so much Karl for you message.

Could you also look into my billing as the last bill does not relate to my new renewed contract £36.50 [28/9/2024]

Also when I chased the first tv hub the member of staff stated that they would refund the p&p on the hub, which I think was £5, this is not shown on my billing also.

Really appreciate your help 👍

Colin

Re: Rquested tv box twice

Karl-TalkTalk — Mon, 14 Oct 2024 12:56:40 GMT

Depending on the billing cycle, the full adjustments may not show correctly until the next bill is produced.

Karl.

Re: Rquested tv box twice

Karl-TalkTalk — Wed, 16 Oct 2024 07:16:06 GMT

Hi @pepperdogjr

Sorry for a slight delay, the TV Box has now been dispatched yesterday, I'll drop you a PM with the tracking number.

Thanks

Karl.