topic TV Box in TV

TV Box

BarbaraAmos — Wed, 30 Oct 2024 11:32:01 GMT

Just found out that I have been paying for talktalk tv but have never had a tv box

Re: TV Box

fr8ys — Wed, 30 Oct 2024 11:36:15 GMT

Does your bill show a separate charge specifically for TV or Entertainment?

The package name probably shows TV as it is used for a variety of options but the charges are what decides the services you have.

It is confusing so can you confirm you have a separate charge.

If so staff can look into this for you.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: TV Box

Karl-TalkTalk — Wed, 30 Oct 2024 12:05:11 GMT

Hi @BarbaraAmos

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl