topic getting a replacment talk talk box in TV

getting a replacment talk talk box

ianhef — Sat, 02 Nov 2024 10:18:15 GMT

When recording tv the playback is pixilated so that watching is impossible. Do I need a new talk talk box and how do i get one?

watching live is perfect.

Divsec — Sat, 02 Nov 2024 10:50:37 GMT

Hi @ianhef I guess you have checked your connections to the router and then rebooted both the TV box and the router?

Your post has been escalated and you should hear on Monday.

Karl-TalkTalk — Mon, 04 Nov 2024 07:52:17 GMT

If you have the older youview box, you can try a Youview Maintenance Reset (Option 2: Keep Recordings).

TalkTalk no longer provide a recordable TV Box and if a legacy box has failed, it cannot be repaired or replaced.

Thanks

Karl.