The Hub

Seamus7 — Tue, 05 Nov 2024 23:45:07 GMT

With no access to ITV x on 24/10/24 I agreed to have a new box, the hub which arrived on 26/10/24. Since installing it I have all the usual apps- ITVx, 4, 5 ,etc, and their programmes are accessible, but I cannot receive any programmes via the BBC iPlayer. Programmes are offered and once chosen try for a long time to load but fail, a message appearing saying "this is usually a temporary problem" and advises checking internet connection, or changing the video quality in settins. I have tried everything including help from TalkTalk technical experts and have resorted to restoring factory settings 3 times but all to no avail. By 1/11/24 after hours ofnone helpful chat I asked for information on how and where to return the Hub . Now 5/11/24 I am awaaitin some packaging but in the meantime continue to try to get the iPlayer to produce a requested programme, but with no success. Has anyone an answer please?

I have a BBC account. I have an un-Smart Samsung TV. sothat may be the problem. But all the other apps work so why not the IPlayer?

Re: The Hub

Gliwmaeden2 — Wed, 06 Nov 2024 06:33:23 GMT

I've moved your duplicate post out of the way, @Seamus7.

Please just follow up on this thread. It's in the queue for attention.

Re: The Hub

Karl-TalkTalk — Wed, 06 Nov 2024 08:00:45 GMT

Hi Seamus7

When you launch Iplayer, what specific error do you see?

Karl.

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