topic Re: Replacement remote (Netgem N7950 4k box) in TV

Replacement remote (Netgem N7950 4k box)

DamoD — Tue, 12 Nov 2024 18:33:39 GMT

Hi Team

Can you help?

I need a replacement remote control like in picture and pic of box.

Thanks

Re: Replacement remote (Netgem N7950 4k box)

fr8ys — Tue, 12 Nov 2024 19:05:24 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Replacement remote (Netgem N7950 4k box)

Karl-TalkTalk — Wed, 13 Nov 2024 08:01:03 GMT

Hi @DamoD

We do not carry stock of individual remotes for this box, so cannot just send a remote. I will have to replace the whole unit, box and remote. Is that ok ?

Thanks

Karl.

Re: Replacement remote (Netgem N7950 4k box)

DamoD — Wed, 13 Nov 2024 08:55:59 GMT

@Karl-TalkTalk That's great thank you 😊

Re: Replacement remote (Netgem N7950 4k box)

Karl-TalkTalk — Wed, 13 Nov 2024 09:14:03 GMT

Replacement box is on the way to you.

I've also sent a quick survey via pm.

Thanks

Karl.

Re: Replacement remote (Netgem N7950 4k box)

DamoD — Wed, 13 Nov 2024 09:15:45 GMT

Wow- amazing. Thank you so much 😎