topic Re: 4k box remote stopped working and cant use tv can i get a reacement remote in TV

4k box remote stopped working and cant use tv can i get a reacement remote

Nicky77 — Tue, 12 Nov 2024 21:19:56 GMT

My remote as stopped working changed batteries but only works now and again and now can't watch TV can I get a replacement remote it's 4k tv box

Re: 4k box remote stopped working and cant use tv can i get a reacement remote

fr8ys — Tue, 12 Nov 2024 21:35:06 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: 4k box remote stopped working and cant use tv can i get a reacement remote

Karl-TalkTalk — Wed, 13 Nov 2024 07:59:22 GMT

Hi @Nicky77

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: 4k box remote stopped working and cant use tv can i get a reacement remote

Nicky77 — Wed, 13 Nov 2024 14:57:24 GMT

Done

Re: 4k box remote stopped working and cant use tv can i get a reacement remote

Karl-TalkTalk — Wed, 13 Nov 2024 15:00:48 GMT

We do not have individual stocks of remotes for the 4K TV Box, so I'll have to replace the whole unit, TV box with remote.

I'll send this out now.

Karl.

Re: 4k box remote stopped working and cant use tv can i get a reacement remote

Karl-TalkTalk — Tue, 19 Nov 2024 08:26:10 GMT

Did the box arrive ok, is this all up and running now ?

Thanks

Karl.