topic Re: TV controller in TV

TV controller

JoeCollier — Mon, 29 Jan 2024 17:30:35 GMT

TV controller no longer works, the red lights keeps flashing but non of the buttons work. I have tried changing the batteries

Re: TV controller

ferguson — Mon, 29 Jan 2024 17:33:09 GMT

If you mean a TalkTalk TV remote, then for which box?

Re: TV controller

JoeCollier — Mon, 29 Jan 2024 18:01:16 GMT

It is a netgem box for talk talk Tv

Re: TV controller

ferguson — Mon, 29 Jan 2024 18:46:08 GMT

OK, thanks, hopefully the support team can arrange a replacement for you when they pick up on this thread.

Re: TV controller

Karl-TalkTalk — Tue, 30 Jan 2024 07:26:19 GMT

I'm assuming you have checked the batteries are ok, and the correct way round in the remote ?

Has it ever worked, or just stopped working ?

Have you tried resetting the box by pressing the button on the side 5 times ?

Karl.

Re: TV controller

JoeCollier — Tue, 30 Jan 2024 09:10:28 GMT

Have replaced the batteries, reset box as asked, reset comes on screen , but unable to control choices as controller does not operate on any function , but the red light is always flashing as soon as the batts inserted

Re: TV controller

Karl-TalkTalk — Tue, 30 Jan 2024 09:16:41 GMT

Can you add your phone number or account number to your 'Community Profile' so I can locate your account.

Thanks

Karl.

Re: TV controller

JoeCollier — Tue, 30 Jan 2024 09:30:12 GMT

Karl, the controller worked since Aug 22 until 2 days ago. I’ve updated my profile.

Thanks

Re: TV controller

Karl-TalkTalk — Tue, 30 Jan 2024 09:36:40 GMT

I've ordered a replacement unit for you. This should be with you within 48hrs.

Thanks

Karl.

Re: TV controller

Bextrott — Mon, 18 Nov 2024 15:49:52 GMT

Karl, same thing has happened to me, flashing red light & buttons don't work. Can you please send replacement remote control

Re: TV controller

ferguson — Mon, 18 Nov 2024 16:07:01 GMT

@Bextrott

This is an old and dormant thread, please start your own topic if you require help.

Re: TV controller

Karl-TalkTalk — Mon, 18 Nov 2024 16:17:25 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl