topic Re: Remote Control in TV

Remote Control

Bextrott — Mon, 18 Nov 2024 16:22:09 GMT

The red light in top left corner of remote is always flashing and none of the buttons work anymore, I saw this on an older thread and the solution was to post out a new remote control

Re: Remote Control

fr8ys — Mon, 18 Nov 2024 16:36:22 GMT

Im assuming from your description that you have an older YouView box.

TalkTalk no longer have supplies of these as the boxes are approaching end of life.

Have you tried resetting the remote and changing batteries? Instructions to reset can be found here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

If all else fails there are usually remotes for sale on ebay.

Re: Remote Control

Anonymous — Tue, 19 Nov 2024 06:49:03 GMT

Hi Bextrott,

How are you getting on? Did this help?

Thanks

Michelle

Re: Remote Control

Bextrott — Tue, 19 Nov 2024 10:16:35 GMT

Hi Michelle, not working, batteries are fine as work in another item, also red light flashing all the time so obviously battery to power it. So it is broken and I need a new one posting out please so I can use the box I'm paying for

Thanks

Re: Remote Control

Karl-TalkTalk — Wed, 20 Nov 2024 09:16:12 GMT

What model of TV Box do you have ?

Thanks

Karl.

Re: Remote Control

Bextrott — Wed, 20 Nov 2024 09:55:09 GMT

Karl, it says Netgem on bottom and is model with USB port so can insert USB to record programmes, 4K remote control, the one with FPlay and Netflix white buttons at top

Re: Remote Control

Karl-TalkTalk — Wed, 20 Nov 2024 09:59:55 GMT

We do not have stocks of individual remotes for these boxes, so I can only replace the whole unit, box and remote. Would you like me to do this ?

Karl

Re: Remote Control

Bextrott — Wed, 20 Nov 2024 10:03:52 GMT

Yes please, thanks for solution

Re: Remote Control

Karl-TalkTalk — Thu, 21 Nov 2024 08:52:26 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Remote Control

Bextrott — Thu, 21 Nov 2024 10:18:25 GMT

Karl, I have done that, pls can you post out new box/remote asap as currently cant access what I'm paying for as your equipment faulty

Re: Remote Control

Karl-TalkTalk — Thu, 21 Nov 2024 10:28:52 GMT

A replacement is on the way.

Thanks

Karl.