topic Re: Poor TV picture quality in TV

Poor TV picture quality

doris67 — Tue, 26 Nov 2024 21:38:36 GMT

Does anyone else experience any problems with picture quality when watching BBC iPlayer and Channel 4? I haven’t noticed it on any other channels, here are my internet speeds, not sure whether it’s our television or internet speed.

Re: Poor TV picture quality

fr8ys — Tue, 26 Nov 2024 21:51:01 GMT

Have you checked settings in each app to see if they are set to best quality?

What is your TV quality? HD or 4k?

What make of TV do you have as some 4k TVs are not certified as such by the Apps?

If you can let us know we may be able to help.

Re: Poor TV picture quality

Anonymous — Wed, 27 Nov 2024 07:30:22 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Poor TV picture quality

doris67 — Wed, 27 Nov 2024 09:27:06 GMT

Within the settings on the Apple TV Streaming video quality is set to Best Quality.

Automatic updates are selected.

Our TV is a Sony Bravia 4K HDR (KD-55XF9005). The settings within Motionflow on the TV is set to Standard.

Would it help the picture quality if we purchased an Amazon fire stick?

Any advice would be appreciated.

Thank you

Re: Poor TV picture quality

Karl-TalkTalk — Wed, 27 Nov 2024 09:39:23 GMT

So you are using an Apple TV Box connected to the TV ?

Are the settings within the BBC Iplayer app also set to best Quality ?

Is your TV a smart TV - ie. Does it also have the Iplayer app installed on this so you can compare the quality ?

Thanks

Karl.

Re: Poor TV picture quality

doris67 — Sat, 30 Nov 2024 20:26:12 GMT

We are viewing the TV through the Apple TV box which is 4k and quite new.

Settings for BBC IPlayer are set to best streamlining quality within the Apple TV Settings menu.

Our TV is a smart 4k television.

Thanks

Denise

Re: Poor TV picture quality

fr8ys — Sat, 30 Nov 2024 20:53:56 GMT

As you are using an Apple Device, I suggest you post on a forum dedicated to Apple TV as this forum can only really provide support for products provided by TalkTalk.

You can check your Apple Device and 4k TV as being compliant on the BBC website, as we have found customers complaining here about the iPlayer on the TalkTalk 4k hub not displaying 4k material, when its their TV that is not certified by the BBC as being compliant.

These TVs include those made by Vestal under licence to such as Panasonic and Bush.

As you have a 4k TV I assume it's a Smart TV so can you not get a better picture via the TV iPlayer app? If not, then i would suggest your TV is not iPlayer compliant.

Re: Poor TV picture quality

doris67 — Sun, 01 Dec 2024 09:02:18 GMT

Okay thank you for your help, we’ll try that.

Re: Poor TV picture quality

Karl-TalkTalk — Mon, 02 Dec 2024 08:33:58 GMT

Did you manage to test the Iplayer app directly on the TV ?

Thanks

Karl.