topic Re: New Talk Talk TV box - only picking up 7 channels in TV

New Talk Talk TV box - only picking up 7 channels

herrimg1 — Mon, 09 Dec 2024 15:07:34 GMT

Hello,

Just set up my new Talk Talk TV Box and it's only picking up 7 channels. Have retuned at least 10 times and still the same. Tried both by using wifi and ethernet but still the same result. Have checked the ariel connection and reconnected direct to the television and can get all freeview channels. HDMI is connected direct to telly not through splitters, Can you please assist in resolving the issue?

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Mon, 09 Dec 2024 15:12:58 GMT

Are you using the same aerial at the box that you used for the TV, with no splitters or amplifiers in place ?

Thanks

Karl.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Mon, 09 Dec 2024 15:23:29 GMT

Yes thanks Karl. No splitters or amplifiers. TV aerial was plugged into TV box diectly from socket. Have tried using ethernet connection and wifi. Good reception in this area.

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Mon, 09 Dec 2024 16:18:44 GMT

What model TV box do you have ?

Karl

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Mon, 09 Dec 2024 18:19:47 GMT

Hello Karl,

It's the Talk Talk TV hub

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Tue, 10 Dec 2024 08:25:00 GMT

Try a full reset and see if that helps :

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Karl.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Tue, 10 Dec 2024 13:29:10 GMT

Hi Karl,

Thanks for the advice but I'm afraid it hasn't done the trick. I've reset the box following the instructions and retuned as well. The retuning screen is showing that it has picked up 12 channels however the guide is only showing the same 7 channels. I completed the above reset with the ethernet cable. We have a smart LG TV, an excellent aerial and wifi signal and all the freeview channels can be found as well when not using the box.

Then usual apps are showing via the box i.e. ITVX, BBC iPlayer etc.

What's the next step with the box? Personally I think there's a technical fault with the box but I'm certainly not an expert!

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Tue, 10 Dec 2024 13:40:01 GMT

I can swap out the box to see if it's at fault.

Add your account number of phone number to your 'Community Profile' so I can locate your details.

Thanks

Karl.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Wed, 11 Dec 2024 11:56:42 GMT

Okay Karl. I think that's sorted. Talk Talk account number isxxxxxxxx.

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Wed, 11 Dec 2024 11:57:34 GMT

Please add your details to your 'Community Profile' - do not post these publicly or you may get spam messages etc.

Thanks

Karl.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Thu, 12 Dec 2024 16:17:30 GMT

Hi Karl,

Any update? Will we be receiving a replacement TV Hub box?

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Fri, 13 Dec 2024 07:50:09 GMT

A replacement TV Box order has been placed for you.

Thanks

Karl.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Fri, 13 Dec 2024 09:14:58 GMT

Okay Karl. Thank you and hopefully this one will pickup channels. We'll let you know how it goes.

Re: New Talk Talk TV box - only picking up 7 channels

Karl-TalkTalk — Fri, 13 Dec 2024 09:20:59 GMT

No Problem 🙂

Karl

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Wed, 18 Dec 2024 16:52:57 GMT

Good afternoon Karl. Hope all is well with you. I received the repalcement TV Hub last night and have connected it up this afternoon. Unfortunately, the same issues are recurring in the replacement box i.e. only picking up 6 freeview channels. I've retuned twice and the first retune did pick up 22 channels but all except the original 6 channels were heavily pixilated so couldn't be seen. I'm not sure what the issue is as we have a 98% to 100% TV aerial reception in this area and can pick up all the freeview channels. We live in a relative small new build property (2 bed semi 8 years old near the coast on Merseyside) with one TV in the lounge, no other TVs and the TV aerial located in the loft (as with all the other new builds in this area) rather than on the roof.

Not sure what else there is to do about this issue? I've been asked to return one of the boxes so shall I just return the replacement box and keep the original until there is a resolution to this problem?

Re: New Talk Talk TV box - only picking up 7 channels

Anonymous — Thu, 19 Dec 2024 08:21:06 GMT

Morning,

I'm sorry to hear this. Are you also using all the new cables/equipment that came with the new box?

Thanks

Michelle

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Thu, 19 Dec 2024 11:58:42 GMT

Hello Michelle,

Thanks for coming back to me. Yes, tried with new box and leads etc. but still the same outcome. 6 channels detected.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Fri, 20 Dec 2024 12:31:35 GMT

Hello Michelle. I responded yesterday about the repalcement TV Hub not picking up freeview channels (or only 6 channels). What is the next steps here? The replacement Tv Hub had a note in the package about returning one of the hubs and if not we'd be charged £50. I'm quite happy to return one but can you please advise what are the next steps here. Do we just give up? On another matter, we've just received our next bill which includes an unexpected charge of £5 for Talk talk TV (which as you know we've not been able to get working as yet). The contract that Talk Talk sent us on 22 November wuite clearly states that "You have TV included. Your Talk Talk TV Box is included." This implies that there is no other charge than the £27 we are paying for Fibre 65. This is either an error or misleading. Can you please investigate and also let us know what the next steps are. We can then make an informed decision as to whether or not to continue with the Talk Talk TV Hub. Thank you.

Re: New Talk Talk TV box - only picking up 7 channels

herrimg1 — Fri, 20 Dec 2024 17:28:46 GMT

Hello again Michelle. Just to let you know we've been in tough with the Accounts Team and appear to have resolved the discrepancy in the billing. We just need to try and sort out the Talk talk Tv hub now. Please advise how you wish to proceed

Re: New Talk Talk TV box - only picking up 7 channels

ferguson — Fri, 20 Dec 2024 17:50:09 GMT

Have you connected the aerial directly to the back of the box?