topic Re: Remote control in TV

Remote control

daveb13 — Wed, 11 Dec 2024 14:22:13 GMT

Hi need a replacement remote c9ntrol and I am getting no help on the phone or auto bot

Karl-TalkTalk — Wed, 11 Dec 2024 14:25:23 GMT

What model of TV Box do you have ?

Thanks

Karl.

daveb13 — Wed, 11 Dec 2024 14:29:26 GMT

daveb13 — Wed, 11 Dec 2024 14:29:57 GMT

Karl-TalkTalk — Wed, 11 Dec 2024 14:32:44 GMT

OK, it's the Netgem box.

Can you tell me whats wrong with the remote, is it not working at all ? Have you replaced the batteries etc ?

Thanks

Karl.

daveb13 — Wed, 11 Dec 2024 14:38:12 GMT

Hi it did not survive one of son's tantrums

Karl-TalkTalk — Wed, 11 Dec 2024 14:45:58 GMT

Ok, we do not carry individual stocks of remotes, so I'll need to replace the whole unit, box and remote as one. Is that ok ?

Karl.

daveb13 — Wed, 11 Dec 2024 14:48:06 GMT

Hi yes of course, thank you for help, do ypu need me to send thecurrent box back?

Karl-TalkTalk — Wed, 11 Dec 2024 14:49:47 GMT

I'll send the new box now, and you can return the old box in the enclosed returns bag.

Thanks

Karl.