topic Re: TV Box in TV

TV Box

clive12 — Fri, 13 Dec 2024 17:10:34 GMT

My TV Box is a Huawei No DN372T. At present I am having trouble recording programmes (says will record bur when I check afterwards find is has failed to record) and also find I am unable to watch programmes that I have successfully recorded earlier). I have tried rebooting the box a number of time to no change. I know that there is a system to check if the latest software in being used but a PIN is required which I do not have (If I did have one I have either lost it or forgotten it). Do I require a new TV Box (and if so how do I go about getting one) or is there a fix that I have no tried. Many thanks

Re: TV Box

fr8ys — Fri, 13 Dec 2024 18:33:25 GMT

Hi,

Unfortunately these boxes are reaching end of life now but you may be able to rescue the box.

Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.

You will need to phone and probably recontract to obtain a new box.

If you wish one of these streaming boxes, Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Hope it works and please let us know how you get on.

Re: TV Box

Karl-TalkTalk — Mon, 16 Dec 2024 09:16:37 GMT

Hi Clive12

Did the advice from fr8ys help ?

Did you try the reset options ?

Thanks

Karl.