topic Re: Trouble with router in TV

Trouble with router

SteveOwen — Fri, 13 Dec 2024 16:19:46 GMT

The 'TV' light on the router does not come on. As a result (?) I cannot get the aps to work and cannot view BBC IPlayer, ITVX or Netfix

Re: Trouble with router

ferguson — Fri, 13 Dec 2024 16:26:00 GMT

It sounds like an old router and the TV light never worked anyway. What device/s are you trying to view on and how do you have them connected?

Re: Trouble with router

SteveOwen — Fri, 13 Dec 2024 17:29:56 GMT

Hello Ferguson,

I suppose the router is quite old, but the TV light worked at one stage. We want to view BBC IPlayer, ITVX, Disney, Netflix, anything like that, and we can't. We have a TalkTalk TV box, which is quite new, all connected by Broadband.

Re: Trouble with router

ferguson — Fri, 13 Dec 2024 17:32:20 GMT

OK, it may be an issue with the router, or the TV box, which model do you have? I will move this to the TV section for you. Bear in mind that the support team won't be back online until Monday.

Re: Trouble with router

Karl-TalkTalk — Mon, 16 Dec 2024 09:19:33 GMT

Hi SteveOwen

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl