topic Re: BBC iPlayer is buffering since upgrading to Fibre 150 in TV

BBC iPlayer is buffering since upgrading to Fibre 150

MarkG4 — Wed, 08 Nov 2023 22:57:45 GMT

Previously when using Fibre 65 we had no buffering issues at all.

But since upgrading to Fibre 150 2 days ago, BBC iPlayer is now pretty much unwatchable due to buffering every 10 minutes (all other services seem to be absolutely fine).
Speed test confirms our internet speed is now 155 Mbps.
We have a brand new Talktalk TV Box (NGTVNETBOX4KN) and a brand new GFAST Modem (SABBF4370GMODN) as part of the upgrade to Fibre 150.
But the router is still our existing (~6 years old) Sagemcom FAST 5364.
The router is 1m away from the telephone socket.
We have tried switching everything off and switching back on again - this made no difference.
We have a direct ethernet connection from the router to the TV box and have tried switching the connection to Wifi - this makes no difference.

This post on the Community looks relevant:
https://community.talktalk.co.uk/t5/TV/tv-plus-box-buffering-when-using-iplayer-in-evenings-only/m-p/2370494

Do we need a replacement Router?

Re: BBC iPlayer is buffering since upgrading to Fibre 150

Karl-TalkTalk — Thu, 09 Nov 2023 07:05:49 GMT

i'll get a router out to you and see if this helps.

Thanks

Karl.

Re: BBC iPlayer is buffering since upgrading to Fibre 150

Bodster62 — Wed, 18 Dec 2024 10:57:41 GMT

The new router will not solve this problem as I have a brand new router and I am experiencing the exact same problem with BBCi player.

Re: BBC iPlayer is buffering since upgrading to Fibre 150

Anonymous — Wed, 18 Dec 2024 11:00:07 GMT

Hi @Bodster62

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle