topic Re: Netgem 4k tv box bbc channel issues in TV

Netgem 4k tv box bbc channel issues

Boabby72 — Thu, 19 Dec 2024 20:43:19 GMT

<span;>I'm unable to view any bbc channel normally through my aerial. When selecting these channels the 4k box selects iplayer. All other channels work normally. I've carried out a full Netgem 4k box reboot/restart and also rescanned the channels, all to no avail.
<span;>Any ideas ??</span;></span;>

Re: Netgem 4k tv box bbc channel issues

Divsec — Fri, 20 Dec 2024 13:00:05 GMT

Hi @Boabby72 how is BBC reception with your aerial in the TV?

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Fri, 20 Dec 2024 16:24:24 GMT

Hi Divsec

Reception on bbc is perfect when plugged directly into tv.

I've also since discovered that when I select settings on the tv box/ TV Channels/Select TV Region... I'm presented with GBR- Central Scotland - Glasgow but no option to select which.

I live in West of Scotland and have discovered that if I select for example my local BBC1 Scotland Channel which is 101 on the guide then no problem. But if I select Channel one shown as BBC1 on the guide the iplayer issue occurs ???

Any thoughts ???

Re: Netgem 4k tv box bbc channel issues

Divsec — Fri, 20 Dec 2024 18:02:58 GMT

Hi @Boabby72 got to admit, other than the antenna check I don't have much idea with the TV boxes as I don't have one. That admitted, when you initially setup the box does it ask you for your postcode?

My friend @fr8ys has a lot more idea and I'm sure he will pick up the baton for me.

Re: Netgem 4k tv box bbc channel issues

fr8ys — Fri, 20 Dec 2024 18:36:38 GMT

Hi,

Not one I've come across before.

Just to clarify are you getting the wrong region on channel 1? Channel101, although now regional is not as regional as channel 1 as it covers a larger area.

If so then do you have any BBC 1 channels in the upper channel numbers, maybe 800 range?

Is this working ok and your normal region?

If so then your aerial may be out of alignment and picking up the wrong region as a stronger signal?

I've only briefly used a 4k box, but does it allow you to swap channels? If so maybe try this.

Normally a reset will cure such issues but if your aerial has changed position, then you may need to consult a local aerial installer.

Try the reset again by pressing the left hand side button 5 times in quick succession.

Hope this helps.

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Fri, 20 Dec 2024 20:13:20 GMT

Thanks anyway for responding

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Sat, 21 Dec 2024 13:53:21 GMT

Thanks for your feedback and response. I've never encountered this problem before, I think it may also have started since a recent Software update. All my other tv's without tv boxes are fine.

Think I'll try the full reboot/rescan again

Re: Netgem 4k tv box bbc channel issues

barrie1964 — Sat, 21 Dec 2024 15:53:44 GMT

Hi there

Both myself and my daughter have talk talk tv boxes, and both of us have the same issue that you have mentioned.

Freeview through any other tv not on a box is fine.

Seems to have been since last software update on 12th Dec.

Not an aerial issue.

It annoys me, as I have to wait for iPlayer to load, to watch "live" tv.

Unsure how to sort it.

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Sat, 21 Dec 2024 16:09:01 GMT

Thanks for responding, that makes more sense now.

It seems to me that this is down to TalkTalk/Netgem to sort out or roll back the Software update.

Any input from TalkTalk please much appreciated

Re: Netgem 4k tv box bbc channel issues

Divsec — Sat, 21 Dec 2024 16:52:09 GMT

Hi @Boabby72 sounds like the culprit is identified, all we need now is for the Talktalk team to come back in on Monday and see what they can do at their end.

Re: Netgem 4k tv box bbc channel issues

fr8ys — Sun, 22 Dec 2024 11:25:43 GMT

Another customer is now reporting a similar issue here

https://community.talktalk.co.uk/t5/TV/BBC-iplayer-starting-when-pressing-channel-1-or-2/td-p/3086781

Sounds like it is a box software issue.

Re: Netgem 4k tv box bbc channel issues

eezzllee — Mon, 23 Dec 2024 16:44:27 GMT

Also affected by this issue.. Channel list totally scrambled and everything is a nightmare. Great timing talk talk..

It's almost Monday evening and there is still no official reply here from the 'staff'.. Why is that?

Re: Netgem 4k tv box bbc channel issues

fr8ys — Mon, 23 Dec 2024 16:56:26 GMT

Hi @eezzllee
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Netgem 4k tv box bbc channel issues

Karl-TalkTalk — Fri, 27 Dec 2024 10:19:21 GMT

Hi All

I've recreated the issue here for both BBC1 & BBC2, and will get this reported to Netgem.

Channel 101 and 102 work correctly as a workaround for now.

Thanks

Karl.

Re: Netgem 4k tv box bbc channel issues

Karl-TalkTalk — Mon, 30 Dec 2024 10:57:40 GMT

If you have the Netgem 4K TV Box and are seeing the issue where it is forcing Iplayer when selecting BBC1 or BBC2 (Channel 1 & 2) please check your aerial direct to your TV to make sure there are no signal issues with those channels. If not, please confirm all is ok with your aerial signal, then make sure your 'Community Profile' is up to date with your account number of telephone number so we can locate your details.

Also, please add the MAC Address of your Netgem box to the private notes section of your 'Community Profile' .

The mac address can be located on the sticker on the bottom of the box, and begins 000430

Thanks

Karl.

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Mon, 30 Dec 2024 17:08:20 GMT

Hi Karl

I've added the details you requested into my community profile.

Regards

Robert

Re: Netgem 4k tv box bbc channel issues

Karl-TalkTalk — Tue, 31 Dec 2024 09:00:08 GMT

Thanks I'll pass this along to Netgem.

Karl.

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Tue, 31 Dec 2024 09:28:55 GMT

Just to advise, issues have got worse this morning. I no longer have channels in the 101 range and channels do not run in order. I can't access my own regional channels eg bbc Scotland. I've rescanned but no difference

Re: Netgem 4k tv box bbc channel issues

Karl-TalkTalk — Tue, 31 Dec 2024 09:38:01 GMT

Connect the aerial direct to to the TV and check those channels for reception issues.

Thanks

Karl.

Re: Netgem 4k tv box bbc channel issues

Boabby72 — Tue, 31 Dec 2024 11:23:02 GMT

No problems with aerial directly in tv or aerial reception. All issues are with Netgem box.