topic Re: Channel 5 app in TV

Channel 5 app

Annetana — Sun, 29 Sep 2024 22:40:13 GMT

Freezes in ad breaks an have to go out of app an restart programme, anyone else experiencing this ?

Re: Channel 5 app

Karl-TalkTalk — Mon, 30 Sep 2024 07:35:53 GMT

There have been issues with the 5 app intermittently across many devices, and this is an issue with the App itself and beyond our control.

Thanks

Karl.

Re: Channel 5 app

fr8ys — Mon, 30 Sep 2024 07:40:24 GMT

A few people have reported this recently.

You should be reporting this to C5.

It's an app issue and happens due to the programmes being in a different server to the adverts and the app is not switching back correctly to the programmes.

Sometimes a box reset works but normally not.

It can affect any app that has adverts and has in the past affected C4 and ITVX.

It can also affect different TVs and boxes at different times, as fixing makes issues then affects another, which is why you should inform C5 of the issue..

Tell them the device and the programme(s) you were accessing at the time.

Hope it's cured shortly.

Re: Channel 5 app

andreamyatt — Tue, 24 Dec 2024 05:02:29 GMT

My tv freezes & is interrupted continuously on channels 4 & 5 catch up

Re: Channel 5 app

fr8ys — Tue, 24 Dec 2024 08:19:15 GMT

Hi, @andreamyatt
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you