topic Re: Channel 1 on TV takes me to Iplayer in TV

Channel 1 on TV takes me to Iplayer

Dusty200 — Tue, 24 Dec 2024 15:45:21 GMT

Hi During the last few days every time I clicked on channel 1 for

BBC1 I have been taken to I player. I have read others have had this

problem but I can't find any answers.

I have just tried a retune and now have very few channels. Even thou

during the scan it showed 169 channels found. Help

Re: Channel 1 on TV takes me to Iplayer

Divsec — Tue, 24 Dec 2024 16:55:26 GMT

Hi @Dusty200 a fix is in the works, but possibly not till after Xmas.

Re: Channel 1 on TV takes me to Iplayer

Karl-TalkTalk — Fri, 27 Dec 2024 10:39:49 GMT

I've flagged this to our teams. As a workaround for now, channel 101 & 102 work as normal.

Thanks

Karl.

Re: Channel 1 on TV takes me to Iplayer

Parklandgrove — Sun, 29 Dec 2024 07:47:34 GMT

We get this too.it keeps coming up as iplayer when we choose a channel. Also, sometimes the guide only shows bbc channels although all channels are available. But we can't see them on the guide. We have to unplug the box at the wall and plug in again.

I did report this error on the chat abd an agent went through and we thought we'd fixed it by unplugging/turning back on. But it came back 2 days later. I read here that talktalk are doing a fix? Is this right?

It's very annoying with the iplayer keep coming up

Re: Channel 1 on TV takes me to Iplayer

delton1 — Sun, 29 Dec 2024 18:54:10 GMT

I had the same problem before xmas after spending about two hours unable to fix, it all came back in the evening, same problem to-day not fixed yet.

Re: Channel 1 on TV takes me to Iplayer

Parklandgrove — Sun, 29 Dec 2024 19:08:30 GMT

Hi, well I’m glad it’s not just us as we thought we’d done something wrong. However, we need someone from Talktalk to respond and tell us whether there’s a fix coming behind the scenes, or tell us the steps to take to get rid of it!

it’s very annoying.

Re: Channel 1 on TV takes me to Iplayer

Gliwmaeden2 — Sun, 29 Dec 2024 20:09:20 GMT

Staff did respond on Friday, but they are not on here at weekends.

It is a known issue.

Re: Channel 1 on TV takes me to Iplayer

Karl-TalkTalk — Mon, 30 Dec 2024 08:52:58 GMT

I've flagged this to the teams, but they are telling me that these channels will fall back to Iplayer if aerial reception is poor.

Test the aerial direct to your TV and make sure you have a good signal with no picture breakup for channel 1 & 2.

Thanks

Karl.

Re: Channel 1 on TV takes me to Iplayer

Karl-TalkTalk — Mon, 30 Dec 2024 10:58:07 GMT

If you have the Netgem 4K TV Box and are seeing the issue where it is forcing Iplayer when selecting BBC1 or BBC2 (Channel 1 & 2) please check your aerial direct to your TV to make sure there are no signal issues with those channels. If not, please confirm all is ok with your aerial signal, then make sure your 'Community Profile' is up to date with your account number of telephone number so we can locate your details.

Also, please add the MAC Address of your Netgem box to the private notes section of your 'Community Profile' .

The mac address can be located on the sticker on the bottom of the box, and begins 000430

Thanks

Karl.

Re: Channel 1 on TV takes me to Iplayer

Parklandgrove — Thu, 02 Jan 2025 19:18:47 GMT

Hi Karl

Did you get my reply on Monday? I've added my netgem mac number to the notes section you mentioned. We've checked aerial, no problems. No problem with picture quality of bbc 1 or 2 when checked. Still going to iplayer and very slow to go to bbc 1 or 2.

Thanks.

Re: Channel 1 on TV takes me to Iplayer

Gliwmaeden2 — Thu, 02 Jan 2025 20:12:53 GMT

@Parklandgrove, staff always reply to the original poster to avoid confusion between accounts.

You need to start your own thread by going back to the message board and clicking start a topic.

Staff won't be looking out for a reply from you unless they specifically asked you in your own thread.

Re: Channel 1 on TV takes me to Iplayer

ferguson — Thu, 02 Jan 2025 20:17:59 GMT

@Parklandgrove

I already advised you to start your own topic on another thread:

https://community.talktalk.co.uk/t5/TV/Unable-to-watch-BBC-on-live-TV/m-p/3088414#M190106

Re: Channel 1 on TV takes me to Iplayer

Dusty200 — Sat, 04 Jan 2025 18:41:38 GMT

Hi. Just getting back to let Karl and others know

my TV has been behaving since Christmas eve

After carrying out 4 retunes of the channels

I got the 169 to display on the channel guide.

I have also not had the problem with channel

1 going to Iplayer since then. Don't Know if a

fix has been done or I have just been lucky.

Here's hoping things are going to stay good.

Regards Dusty200

Re: Channel 1 on TV takes me to Iplayer

Karl-TalkTalk — Mon, 06 Jan 2025 07:13:03 GMT

Glad to hear this is now behaving itself and not forcibly opening IPLAYER anymore.

Netgem have made a configuration change to some boxes that I have passed over to them to improve things. They are going to roll out a small configuration change to other boxes from today onwards.

Karl.