topic Re: IPlayer in TV

IPlayer

Fred147fred — Wed, 01 Jan 2025 14:27:21 GMT

My tv goes to iPlayer when I select bbc1/2 then i’am unable to get subtitles

Re: IPlayer

fr8ys — Wed, 01 Jan 2025 14:37:40 GMT

It's a known issue. Use 101 and 102 which work normally, and the picture quality is better.

Re: IPlayer

Karl-TalkTalk — Thu, 02 Jan 2025 06:24:12 GMT

Hi @Fred147fred

This can happen if reception is poor. Connect the aerial direct to the TV and check to see if the picture is breaking up or if you have a strong signal.

Thanks

Karl.

Re: IPlayer

Karl-TalkTalk — Mon, 06 Jan 2025 07:24:13 GMT

Netgem are rolling out a configuration change this week to resolve this issue.

Thanks

Karl.