topic Re: Box out of date in TV

Box out of date

cjvod — Sat, 04 Jan 2025 19:24:17 GMT

Hi,

Our Talk Talk TV box will now not support Netflix or ITV Hub, and is extremely slow to respond to inputs. I have reset multiple times - both complete and soft resets. Is there a way we can replace this with a more up to date unit?

Re: Box out of date

Gliwmaeden2 — Sat, 04 Jan 2025 19:42:24 GMT

Yes, @cjvod.

The new box won't have the facility to record, though.

You need to contact Talktalk directly during the day to discuss the replacement and adjust your contract to reflect this.

See opening hours near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Box out of date

cjvod — Sat, 04 Jan 2025 19:45:19 GMT

Thank you, that's really useful.